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For Companies At a Glance
- Tasks: Serve guests at the front office, ensuring a smooth check-in/out experience.
- Company: Join Hilton, the UK's #1 Great Place to Work 2025, known for its inclusive culture.
- Benefits: Enjoy flexible shifts, instant wage access, free meals, and parking.
- Why this job: Perfect for students seeking extra cash while gaining valuable customer service experience.
- Qualifications: Customer service experience, positive attitude, and good communication skills required.
- Other info: Work in a modern environment with opportunities for additional hours.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently in full-time employment, education, or just looking to make some extra money, this might just be the job for you!
Hourly Rate of £12.47
A WORLD OF REWARDS
- We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost.
- Opportunity to work additional hours when you can.
- Free and healthy meals when on duty.
- Free Parking (subject to availability).
- Modern and inclusive Team Member’s areas.
As a Night Guest Service Agent, you will serve in the Front Office, providing services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Night Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:
What will I be doing?
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required.
- Keep the Night Supervisor fully aware of any relevant feedback from guests and/or other departments.
- Responsible for taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
- Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
- Comply with hotel security, fire regulations, and all health and safety legislation.
- Follow company brand standards.
What are we looking for?
- Previous experience in a customer-focused industry.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Calm, efficient, and organized with great attention to detail.
- Ability to multi-task while maintaining a positive attitude when working with a Guest.
- Professional manner with an emphasis on hospitality and guest service.
- Ability to work on your own and as part of a team.
- Competent level of IT proficiency.
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Nights Guest Service Agent (Casual) employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Guest Service Agent (Casual)
✨Tip Number 1
Familiarise yourself with the Hampton by Hilton brand and its values. Understanding their commitment to customer service will help you align your responses during any interviews or discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in hospitality. Be ready to share specific examples of how you've handled guest queries or complaints effectively, as this will demonstrate your capability to excel in the Night Guest Service Agent position.
✨Tip Number 3
Prepare to discuss your availability and flexibility regarding shifts. Since this is a casual role, showing that you can adapt to various schedules will make you a more attractive candidate for the position.
✨Tip Number 4
Brush up on your IT skills, particularly if you have experience with hotel management systems. Being tech-savvy can set you apart from other candidates, as it’s crucial for handling check-ins, payments, and guest requests efficiently.
We think you need these skills to ace Nights Guest Service Agent (Casual)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise skills like communication, organisation, and attention to detail, as these are crucial for a Nights Guest Service Agent.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Hampton by Hilton and how your skills align with their values of exceptional guest service.
Highlight Flexibility: Since this is a casual position, emphasise your availability and willingness to work various shifts. Mention any previous experience managing flexible schedules, which will show your adaptability.
Showcase Customer Service Skills: In your application, provide examples of how you've successfully handled guest queries or complaints in the past. This will demonstrate your ability to maintain a positive attitude and deliver high levels of customer service.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Showcase Your Customer Service Skills
As a Night Guest Service Agent, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved guest queries or created memorable experiences for customers.
✨Demonstrate Your Flexibility
Since this role offers casual contracts with flexible shifts, be ready to discuss your availability and how you can adapt to the needs of the hotel. Highlight any previous experience in similar flexible roles.
✨Know the Hotel and Its Services
Familiarise yourself with Hampton by Hilton's offerings, including room categories, rates, and promotions. This knowledge will show your enthusiasm for the role and help you answer questions confidently.
✨Exude a Positive Attitude
A calm and positive demeanour is essential in hospitality. During the interview, maintain a friendly tone and demonstrate your ability to stay composed under pressure, as this will reflect your suitability for the role.
