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- Tasks: Lead the Front Office Team to ensure exceptional guest experiences during night hours.
- Company: Join Hilton, a global leader in hospitality with a focus on teamwork.
- Benefits: Competitive pay, career growth opportunities, and a dynamic work environment.
- Why this job: Be the face of the hotel at night and create memorable stays for guests.
- Qualifications: Supervisory experience in hospitality and strong communication skills required.
- Other info: Flexible hours and a chance to develop leadership skills in a vibrant setting.
The predicted salary is between 30000 - 42000 £ per year.
Job Description – Night Manager (HOT0BYJB)
Overview
Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Responsibilities
- Oversee the entire Front Office operation to maintain high standards
- Serve as a point of contact for regular and VIP Guests
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early staff / Duty Manager
- Attend appropriate training courses, when required, and assist with the Night Team\’s training and development efforts
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Assist other departments, as necessary
What are we looking for?
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in the hotel industry
- Previous experience with Front Office Management Systems
- Previous experience with cash handling
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Job: Guest Services, Operations, and Front Office
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Night Manager employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hotel industry, especially those who have worked as Night Managers or in similar roles. They can provide insider tips and might even know about job openings before they're advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to Front Office operations. Think about scenarios where you had to resolve issues or manage a team under pressure. We want you to shine and show off your leadership skills!
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've gone above and beyond for guests in the past. Remember, it's all about making that first impression count!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Night Manager role. Highlight your relevant experience in Front Office management and customer service. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your achievements and responsibilities to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Know Your Stuff
Make sure you’re well-versed in the hotel’s services, pricing, and policies. Brush up on your knowledge of the local area too, as this will help you impress during the interview.
✨Showcase Your Leadership Skills
As a Night Manager, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you successfully led a team or resolved conflicts, showcasing your ability to manage under pressure.
✨Practice Customer Service Scenarios
Think about common guest issues that might arise during night shifts and how you would handle them. Practising these scenarios can help you articulate your problem-solving skills and commitment to exceptional service.
✨Be Ready for Technical Questions
Since IT proficiency is key, be prepared to discuss your experience with Front Office Management Systems and cash handling. Highlight any specific software you’ve used and how it contributed to your efficiency in previous roles.
