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- Tasks: Supervise night operations, ensuring exceptional guest experiences from check-in to check-out.
- Company: Join Hilton, the UK’s #1 Great Place to Work 2025, known for its inclusive culture.
- Benefits: Enjoy up to ÂŁ14.16 per hour, free meals, and discounts on travel and dining.
- Why this job: Be part of a passionate team creating memorable experiences and opportunities for growth.
- Qualifications: Ideal for ambitious individuals with leadership potential and a passion for customer service.
- Other info: Flexible night shifts from 11pm to 7am, perfect for students or those seeking evening work.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
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Hourly Rate ofup to ÂŁ14.16 plus front office incentives.
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Smart uniform provided
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Freeand healthy meals when on duty
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Grow your Career!
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Personal Development programmes designed to support you at every step of your career
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A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( )
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Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
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Team Member Referral Program
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High street discounts: with Perks at Work
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Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
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Discounted dental and health cover
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Free Parking
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Modern and inclusive Team Member’s areas
As Night Front Desk Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our guests.
You will join the Front Office team, working in the Reception area of the hotel.
You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.
Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company
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Night Front Desk Supervisor - Shift 11pm to 7am employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk Supervisor - Shift 11pm to 7am
✨Tip Number 1
Familiarise yourself with the specific hotel brand's values and culture. Since this role is about creating memorable experiences, understanding their approach to hospitality will help you align your answers during interviews.
✨Tip Number 2
Network with current or former employees of the hotel. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Highlight any previous experience in customer service or supervisory roles during your conversations. Even if it's not directly in hospitality, showcasing your leadership and problem-solving skills can set you apart.
✨Tip Number 4
Prepare to discuss how you would handle specific guest scenarios or complaints. Being able to demonstrate your approach to customer service challenges will show your readiness for the Night Front Desk Supervisor role.
We think you need these skills to ace Night Front Desk Supervisor - Shift 11pm to 7am
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and any supervisory roles you've held. Emphasise skills like customer service, communication, and problem-solving that align with the Night Front Desk Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership abilities. Mention specific experiences where you created memorable guest experiences or resolved issues effectively.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as team leadership, conflict resolution, and operational efficiency. Use examples from your past work to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Leadership Skills
As a Night Front Desk Supervisor, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed or motivated a team in the past, even if it was in a non-supervisory role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle guest complaints or difficult situations, and be ready to explain how you resolved them effectively.
✨Know the Company Culture
Familiarise yourself with the company's values and culture. Be prepared to discuss how your personal values align with theirs, especially regarding inclusiveness and positivity, which are key to their work environment.
