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- Tasks: Provide exceptional night reception services and complete audits for guests.
- Company: Join Hilton, the world's #1 best workplace in hospitality.
- Benefits: Enjoy travel discounts, free meals, and access to fitness facilities.
- Why this job: Be part of a positive team culture focused on guest experiences and personal growth.
- Qualifications: Customer service experience, positive attitude, and IT proficiency required.
- Other info: Flexible night shifts with a competitive pay rate of £12/hour.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality.”
The Hilton Birmingham Metropole is now recruiting for a Night Receptionist to join the Front Office team. A Night Receptionist provides night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
Rate of pay: £12/ hour
Working hours: 23:00 – 07:00, 39 hours/ week contract
Please do check your journey to and from the hotel to ensure you can travel in the evening and early mornings. The hotel is located in the National Exhibition Centre area.
BENEFITS
- Travel and food discounts at Hilton hotels internationally (subject to individual outlets)
- Free meals on duty
- Discounted membership to onsite LivingWell fitness centre and spa
- Access to Marketplace – shopping with discounts
- Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
- Personal Development: programmes designed to support your career
- 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
- Holiday: 28 days including bank holidays (increasing yearly)
- Discounted dental and health cover
What will I be doing?
As Night Receptionist, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Complete Night Audit with support of Night team
- Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
What are we looking for?
Night Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Flexibility to work night shifts
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Schedule: Full-time
Brand: Hilton Hotels & Resorts
Job: Guest Services, Operations, and Front Office
Night Auditor employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the Hilton brand and its values. Understanding their commitment to exceptional guest experiences will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Highlight any previous experience in customer service, especially in hospitality. Be ready to share specific examples of how you've handled guest queries or resolved issues, as this will showcase your ability to contribute positively to the team.
✨Tip Number 3
Prepare to discuss your flexibility and willingness to work night shifts. Since this role requires working late hours, showing that you are adaptable and can manage your schedule effectively will be crucial.
✨Tip Number 4
Brush up on your IT skills, particularly with property management systems. Being comfortable with technology will not only help you in the role but also impress the hiring managers during your discussions.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved night shifts. Emphasise skills like communication, IT proficiency, and cash handling if applicable.
Craft a Strong Cover Letter: In your cover letter, express your passion for hospitality and how your previous experiences align with the Night Auditor role. Mention your ability to work independently and as part of a team, and your commitment to providing excellent customer service.
Showcase Relevant Skills: When filling out your application, ensure you showcase skills that are particularly relevant to the Night Receptionist position, such as problem-solving, attention to detail, and flexibility in working hours.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Showcase Your Customer Service Skills
As a Night Auditor, you'll be the first point of contact for guests during the night. Be prepared to share examples of how you've handled customer queries or complaints in the past, demonstrating your commitment to exceptional service.
✨Familiarise Yourself with Hotel Operations
Understanding the basics of hotel operations, including check-in/check-out processes and night audits, will give you an edge. Research Hilton's specific procedures and be ready to discuss how you can contribute to their standards.
✨Demonstrate Flexibility and Team Spirit
Working nights requires adaptability. Highlight your ability to work independently as well as part of a team. Share experiences where you've collaborated with others to achieve a common goal, especially in a customer-focused environment.
✨Prepare for Technical Questions
Since the role involves IT proficiency, brush up on any relevant software or systems you might encounter. Be ready to discuss your experience with property management systems or cash handling, as these are crucial for the position.
