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- Tasks: Provide exceptional service at the front desk and assist with food and drink orders.
- Company: Join Hilton, the UK's #1 Great Place to Work 2025, known for its inclusive culture.
- Benefits: Enjoy travel discounts, free parking, discounted meals, and personal development opportunities.
- Why this job: Be part of a team that creates memorable experiences and grows your career globally.
- Qualifications: Customer service experience, positive attitude, and good communication skills are essential.
- Other info: Flexible part-time hours available, perfect for students balancing studies and work.
Job Description – Guest Service Agent (Part Time) (HOT0BQ37)
Job Description
Guest Service Agent (Part Time) (
Job Number:
HOT0BQ37 )
Work Locations
Work Locations
: Hampton by Hilton Bristol Airport Bristol Airport Bristol BS48 3DY
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Travel and food discounts: – discounted hotel nights plus 50% off F&B (subject to individual outlets)
- Free Car Park
- Discounted bus fares to andfrom the city centre, £1.50 each way
- Holiday: 28 daysincluding bank holidays (increasing yearly)
- Discounted meals on duty
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Free uniforms and laundry services available, depending on the role
- Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
- Personal Development : programmes designed to support your career and achieve your goals
As a Guest Service Agent, you will serve in the Front Office departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:
What will I be doing?
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
- Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments
- Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Follow company brand standards
What are we looking for?
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Calm, efficient, and organised with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Job
: Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Guest Service Agent (Part Time) employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent (Part Time)
✨Tip Number 1
Familiarise yourself with the specific services and amenities offered at Hampton by Hilton Bristol Airport. Knowing the details about their offerings will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing common guest scenarios with friends or family. This will prepare you to handle queries and complaints effectively, showcasing your ability to maintain a positive attitude under pressure.
✨Tip Number 3
Network with current or former employees of Hilton to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during interviews.
✨Tip Number 4
Demonstrate your knowledge of up-selling techniques by preparing examples of how you would promote hotel services and facilities. This shows your proactive approach and understanding of the role's responsibilities.
We think you need these skills to ace Guest Service Agent (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Guest Service Agent. Tailor your application to highlight relevant experience in customer service and hospitality.
Craft a Tailored CV: Ensure your CV reflects your customer service experience, highlighting any roles where you demonstrated a positive attitude, communication skills, and attention to detail. Use specific examples to showcase your achievements.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and how your skills align with the role. Mention your ability to handle guest queries efficiently and your commitment to providing exceptional service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in the hospitality industry.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Showcase Your Customer Service Skills
As a Guest Service Agent, your ability to provide exceptional customer service is crucial. Prepare examples from your previous experiences where you successfully resolved guest queries or created memorable experiences. This will demonstrate your commitment to hospitality.
✨Familiarise Yourself with the Hotel's Offerings
Before the interview, research the hotel and its services. Understand the room categories, rates, and any promotions they offer. This knowledge will not only impress your interviewers but also show your enthusiasm for the role.
✨Demonstrate Your Multi-tasking Abilities
The role requires juggling various tasks simultaneously. Be ready to discuss how you've managed multiple responsibilities in past roles while maintaining a positive attitude. This will highlight your organisational skills and ability to thrive in a busy environment.
✨Prepare Questions About Team Dynamics
Since teamwork is essential in this role, prepare thoughtful questions about the team culture and how collaboration is encouraged. This shows your interest in being a part of their inclusive environment and your willingness to contribute positively to the team.
