Guest Relations Manager (casual)
Guest Relations Manager (casual)

Guest Relations Manager (casual)

Basingstoke Part-Time No home office possible
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At a Glance

  • Tasks: Manage guest needs and ensure exceptional experiences for all visitors.
  • Company: Join Hilton, the UK's #1 Great Place to Work 2025, known for its inclusive culture.
  • Benefits: Enjoy flexible shifts, instant wage access, free meals, and parking.
  • Why this job: Perfect for students seeking flexible work while gaining valuable hospitality experience.
  • Qualifications: Previous managerial experience in guest relations or hotel reception is required.
  • Other info: Casual contract allows you to choose shifts that fit your lifestyle.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!.Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

Hourly Rate of £13.71

Please note this is a casual contract

A WORLD OF REWARDS

  • We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost

  • Opportunity to work additional hours when you can

  • Free and healthy meals when on duty

  • Free Parking (subject to availability)

  • Modern and inclusive Team Member’s areas

What will I be doing?

As a Guest Relations Manager, you will manage the needs of our Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards…

  • Meet, greet and direct Guests who enter the lobby area
  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
  • Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
  • Manage, record and resolve promptly Guest or customer complaints
  • Ensure exceptional service is constantly maintained for Reception, Lobby and Executive Lounge
  • Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
  • Maintain good communication and work relationships in all hotel areas
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Assist with other departments, as necessary

What are we looking for?

Guest Relations Managers working with Hilton Brighton Metropole are always working on behalf of our Guests and working with our Team Members. To successfully fill this role, we need someone who displays & maintains the attitude, skills, and values that follow…

  • Previous managerial/senior supervisory level experience in a Guest Relations or Hotel Reception function
  • An ability to listen and respond to demanding Guest needs
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering exceptional service

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels –Hilton Brands | Global Hospitality Company

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Guest Relations Manager (casual) employer: Hilton Worldwide, Inc.

At Hilton Brighton Metropole, we pride ourselves on being the UK's #1 Great Place to Work 2025, offering a flexible casual contract that allows you to choose shifts that fit your lifestyle. Our inclusive work culture is complemented by unique benefits such as instant access to earned wages, free meals during shifts, and opportunities for additional hours, all while fostering an environment where every team member can thrive and contribute to creating unforgettable guest experiences.
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Contact Detail:

Hilton Worldwide, Inc. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Guest Relations Manager (casual)

✨Tip Number 1

Familiarise yourself with the Hilton brand and its values. Understanding what makes Hilton a great place to work will help you align your responses during any interviews or conversations with the hiring team.

✨Tip Number 2

Network with current or former employees of Hilton, especially those in Guest Relations roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.

✨Tip Number 3

Prepare to discuss specific examples from your past experience that demonstrate your ability to handle guest complaints and deliver exceptional service. This will show your potential employer that you have the skills they are looking for.

✨Tip Number 4

Be ready to showcase your leadership and communication skills during any interactions. As a Guest Relations Manager, these qualities are crucial, so think of scenarios where you've successfully led a team or resolved conflicts.

We think you need these skills to ace Guest Relations Manager (casual)

Exceptional Customer Service
Leadership Skills
Interpersonal Skills
Communication Skills
Conflict Resolution
Problem-Solving Skills
Attention to Detail
Ability to Work Under Pressure
Time Management
Knowledge of Hotel Operations
Flexibility and Adaptability
Empathy and Active Listening
Sales and Upselling Techniques
Team Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in guest relations or hotel reception roles. Emphasise any managerial or supervisory experience, as well as your ability to handle guest needs and complaints.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples of how you've successfully managed guest relations in the past and how you can contribute to the team at Hilton.

Highlight Key Skills: In your application, focus on key skills such as leadership, communication, and resilience. Provide examples of how you've demonstrated these skills in previous roles, especially in high-pressure situations.

Show Enthusiasm for the Role: Express your excitement about the opportunity to work as a Guest Relations Manager. Mention why you are drawn to Hilton and how you align with their values of creating unforgettable experiences for guests.

How to prepare for a job interview at Hilton Worldwide, Inc.

✨Research the Company

Before your interview, take some time to learn about Hilton and its values. Understanding their commitment to exceptional service will help you align your answers with what they are looking for in a Guest Relations Manager.

✨Prepare for Scenario Questions

Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific examples from your past experience where you successfully resolved issues or improved guest satisfaction.

✨Showcase Your Leadership Skills

As a Guest Relations Manager, you'll need to demonstrate strong leadership abilities. Be ready to discuss your previous managerial experience and how you've motivated and guided teams to deliver outstanding service.

✨Emphasise Communication Skills

Effective communication is key in this role. Highlight your interpersonal skills and provide examples of how you've effectively communicated with guests and team members to ensure a seamless experience.

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