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For Companies At a Glance
- Tasks: Support VIP guests and ensure exceptional experiences through effective communication and administration.
- Company: Join the UK's #1 Great Place to Work, Conrad London St James.
- Benefits: Competitive hourly wage, global travel opportunities, meals on duty, and a supportive team environment.
- Why this job: Be part of a luxury hotel team and enhance guest experiences in a vibrant setting.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Dynamic role with opportunities for growth in a prestigious hotel.
Overview
Job Description – Guest Relations Administrator (HOT0BX1J)
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
A World of Rewards:
- Hourly Salary: £13.93 plus upsell
- A global travel program for team members
- Uniforms
- Meals whilst on duty
- To be part of a fabulous team
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of:
- The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
- The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
- The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
- The Orchard, for afternoon teas and lighter meals
- The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
- Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
What will I be doing?
As Guest Relations Administrator, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.
- Carry out daily administrative activities of the Guest Relations office while adhering to Hilton Standards, policies and procedures
- Provide secretarial support to the Guest Relations team
- Ensure all communications, particularly relating to owners, guests and the Corporate office are handled promptly and professionally
- Identify and build internal and external relationships
- Including actively monitoring online reviews, responding to guest feedback, and implementing strategies to uphold and enhance the hotel\’s brand reputation
- Will be using online platforms for enhancing the real-time communication with guests, address their needs promptly and ensure exceptional guest experiences throughout their stay
What are we looking for?
- Excellent verbal and written communication skills
- Excellent administration and IT skills
- Committed to delivering a high level of customer service, both internally and externally
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous administrative experience in a fast paced environment
Travel
- St James Park Tube Station – District & Circle Line – across the road
- Westminster Tube Station – Jubilee Line (4 Mins Walk)
- Victoria Station (8 Mins Walk)
- Waterloo Station (10 Mins Walk)
Job
Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Guest Relations Administrator employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Administrator
✨Tip Number 1
Get to know the company! Research Conrad London St James and understand their values and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their fabulous team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, and don’t be shy about reaching out for a chat. They can provide insider tips and might even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest relations. Think about how you would handle specific scenarios, especially those involving VIP guests. We want to see your problem-solving skills shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Conrad London St James. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Relations Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Guest Relations Administrator role. Highlight your relevant experience and skills that match the job description, especially your communication and administrative abilities.
Showcase Your Customer Service Skills: Since this role is all about providing exceptional guest experiences, don’t forget to include examples of how you've delivered top-notch customer service in previous roles. We love seeing real-life stories that demonstrate your commitment!
Keep It Professional Yet Personal: While we want you to be professional, let your personality shine through! Use a friendly tone in your writing to reflect the warm and welcoming atmosphere we pride ourselves on at Conrad London St James.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fabulous team!
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Know Your Guests
Familiarise yourself with the hotel’s guest profile and the services offered. Understanding the needs of VIP guests and how to enhance their experience will show your commitment to exceptional service.
✨Showcase Your Communication Skills
Prepare to demonstrate your verbal and written communication skills during the interview. Think of examples where you’ve effectively communicated in previous roles, especially in high-pressure situations.
✨Highlight Your Administrative Experience
Be ready to discuss your previous administrative roles, particularly in fast-paced environments. Share specific tasks you managed and how you ensured smooth operations, as this is crucial for the Guest Relations Administrator position.
✨Research the Brand
Dive into Conrad London St James and Hilton’s values and reputation. Knowing about their luxury service standards and recent developments will help you align your answers with what they’re looking for in a candidate.
