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- Tasks: Lead hotel operations, ensuring guest satisfaction and revenue targets are met.
- Company: Join Hilton, the UK's #1 Great Place to Work 2025, known for its inclusive culture.
- Benefits: Enjoy free meals, career growth programmes, travel discounts, and up to 33 days holiday.
- Why this job: Be part of a passionate team making a difference in hospitality every day.
- Qualifications: Degree in Hotel Management or equivalent experience; strong leadership and commercial skills required.
- Other info: Opportunity to develop your career in a globally recognised brand.
The predicted salary is between 38000 - 40000 £ per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”.
We, at Hilton Nuneaton, are excited to announce that we are recruiting for an Operations Manager to join our team.
Offering an annual salary of between £38,000-£40,000 plus an annual bonus structure.
A WORLD OF REWARDS:
- Free and healthy meals when on duty
- Grow your Career! Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Modern and inclusive Team Member areas
An Operations Manager is responsible for the effective operational management of the hotel so that Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What will I be doing?
As an Operations Manager, you will be responsible for the effective operational management of the hotel to ensure Heads of Department meet and exceed their revenue and guest satisfaction targets. Specific responsibilities include:
- Work with the General Manager to manage key property issues (including capital projects and customer service)
- Assist in developing meaningful, achievable hotel budgets and strategic goals
- Provide effective leadership to the hotel management team and staff to meet targets
- Respond to audits to ensure continual improvement
- Plan, direct, and coordinate service delivery across departments to exceed guest expectations
- Ensure compliance with hotel and company Service Standards
- Control costs and analyze results to address issues
- Manage and develop Heads of Department for career progression and succession planning
- Respond to guest feedback to improve satisfaction
- Hold regular briefings and communication meetings with the team
What are we looking for?
To succeed as an Operations Manager at Hilton, you should possess:
- A degree or diploma in Hotel Management or equivalent experience
- Strong commercial acumen, preferably with experience in Rooms Management or F&B service
- Experience in managing budgets, revenue proposals, and forecasting
- In-depth knowledge of the hotel/leisure/service sector
- Strong leadership skills to motivate and manage teams effectively
- Accountability and resilience
- Ability to work under pressure
It would be advantageous to demonstrate:
- Knowledge of hotel property management systems
- Previous experience in a similar role
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now
The most recognized name in the industry, Hilton remains synonymous with “hotel”.
Guest Operations Manager employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Operations Manager
✨Tip Number 1
Familiarise yourself with Hilton's core values and culture. Understanding their commitment to hospitality and teamwork will help you align your responses during interviews, showcasing how you embody these principles.
✨Tip Number 2
Network with current or former employees of Hilton, especially those in operations roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to manage budgets effectively. Highlighting these will show that you have the practical knowledge needed for the role.
✨Tip Number 4
Research the latest trends in the hotel industry, particularly in guest satisfaction and operational efficiency. Being knowledgeable about current challenges and innovations will impress your interviewers and show your commitment to the role.
We think you need these skills to ace Guest Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Guest Operations Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hotel management, leadership skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: Your cover letter should express your passion for hospitality and detail how your background makes you a perfect fit for the role. Mention specific examples of how you've successfully managed teams or improved guest satisfaction in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Research the Company Culture
Before your interview, take some time to understand Hilton's values and culture. Familiarise yourself with their commitment to inclusiveness and positivity, as this will help you align your answers with what they value in their team members.
✨Prepare for Scenario-Based Questions
As an Operations Manager, you'll need to demonstrate your problem-solving skills. Be ready to discuss specific scenarios where you've successfully managed teams, improved guest satisfaction, or handled operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Leadership Skills
Highlight your leadership experience during the interview. Discuss how you've motivated teams, managed conflicts, and driven performance. Providing examples of how you've developed staff for career progression will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about the hotel's strategic goals, team dynamics, or how they measure guest satisfaction. This demonstrates your enthusiasm and helps you gauge if the role is a good fit for you.
