General Manager - Hilton York

The Brand - Hilton Hotels & Resorts

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world's travelers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognized name in the industry, Hilton remains synonymous with the word "hotel." From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests' evolving needs.

The Property

Centrally located inside the city walls, next to Clifford's Tower, the Hilton York with 131 bedrooms enjoys a great location in this historic city. Lively bars and restaurants are within walking distance, and we're less than five minutes from York Castle Museum and Jorvik Viking Center. The National Railway Museum and York Dungeon are within two miles.

The Role

This exciting General Manager position will be responsible for managing the hotel, Hotel Management team, and deliver hotel targets for an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.

What will you be doing?

• Manage and lead the hotel operation.
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
• Lead in all key property issues including capital projects, customer service, and planned bedroom refurbishment.
• Ensure all decisions are made in the best interest of the hotel and Hilton.
• Deliver achievable hotel budgets and set other short- and long-term strategic goals for the property.
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
• Lead in all aspects of business planning.
• Comply with and exceed Hilton Brand Service Standards.
• Ensure costs are controlled.
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
• Hold regular briefings and communication meetings with the HOD team.
• Respond to audits to ensure continual improvement is achieved.

What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, this role is ideally suited to an individual looking for their first General Manager position within a similar quality hotel.

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ideally suited to an individual looking for their first General Manager position, with the candidate having successfully operated at DO/Commercial Director level and ready for the next step.
• Strong ability to collaborate and foster networks and relationships, with all stakeholders.
• Ability to deliver both innovative commercial opportunities and deliver the customer promise.
• A strong leader with the ability to nurture our award-winning culture.
• Ability to show resilience, judgement and leadership.
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
• In-depth knowledge of the hotel/leisure segment with experience in the local area an advantage/preferred.
• Degree or diploma in Hotel Management or equivalent.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.