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- Tasks: Supervise front office operations and create memorable guest experiences.
- Company: Join Hilton Glasgow, the UK's #1 Great Place to Work 2025!
- Benefits: Enjoy free meals, discounts, personal development, and 28+ days holiday.
- Why this job: Be part of a passionate team that values exceptional customer service and growth.
- Qualifications: Leadership experience or a passion for customer service is essential.
- Other info: Part-time role with opportunities for career advancement and a modern work environment.
Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members! At Hilton Glasgow, it is our team that makes it great. We support, encourage, and work together passionately to enhance the hotel and guest experience.
Please note that this is a part-time 24-hour contract.
A world of rewards:
- Hourly rate of £13.27
- Smart uniform provided and laundered
- Free and healthy meals when on duty
- Personal development programs designed to support you at every step
- A chance to make a difference through our Corporate Responsibility programs
- Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to outlets)
- Team Member Referral Program
- High street discounts with Perks at Work
- Holiday entitlement: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free parking (depending on availability)
- Guest Experience Day after passing probation
- Modern and inclusive team member areas
Your role:
You will join the Front Office team, working in the reception area of the hotel. You will enjoy supervising and delivering front office operations smoothly and efficiently, handling guest queries and complaints, and creating memorable experiences for guests and colleagues.
Are you an ambitious hotelier with some leadership experience or ready for your first leadership role? Do you have a passion for exceptional customer service, excellent communication, coaching, and problem-solving skills? Then this is the job for you!
Every job makes the stay. At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes many roles to create unforgettable guest experiences – and behind every role, there’s an extraordinary person working to make each stay magical.
Front Office Supervisor employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with Hilton's values and culture. Understanding what makes Hilton a great place to work will help you align your answers during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network with current or former employees of Hilton. They can provide valuable insights into the company culture and the specific expectations for the Front Office Supervisor role, which can give you an edge in your application.
✨Tip Number 3
Prepare examples of your leadership experience and customer service skills. Be ready to discuss how you've handled guest complaints or improved operations in previous roles, as these are key aspects of the job.
✨Tip Number 4
Showcase your problem-solving abilities during the interview. Think of scenarios where you've successfully resolved issues in a fast-paced environment, as this will demonstrate your capability to handle the challenges of a Front Office Supervisor.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Front Office Supervisor position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality, particularly any leadership roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your customer service and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and your desire to create memorable experiences for guests. Mention specific examples from your past experiences that showcase your ability to handle guest queries and complaints effectively.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Skills
Even if this is your first leadership role, highlight any relevant experiences where you took charge or led a team. Discuss how you motivate others and handle challenges in a supervisory capacity.
✨Prepare for Common Scenarios
Think about potential guest queries or complaints that may arise in a front office setting. Prepare responses that showcase your problem-solving skills and ability to remain calm under pressure.
✨Research Hilton's Values
Familiarise yourself with Hilton's mission and values. During the interview, align your answers with their commitment to creating memorable experiences and enhancing the hotel environment for both guests and team members.
