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- Tasks: Welcome guests and provide exceptional customer service in a vibrant hotel environment.
- Company: Join Hilton, the UK's #1 Great Place to Work 2025, known for its teamwork and inclusivity.
- Benefits: Enjoy free meals, career growth opportunities, and discounts on travel and dining.
- Why this job: Be part of a dynamic team creating memorable experiences for guests every day.
- Qualifications: Friendly, positive attitude with a passion for hospitality and teamwork.
- Other info: Modern team areas and a chance to make a difference through corporate responsibility programmes.
The predicted salary is between 24000 - 36000 £ per year.
Job Description – Front Office Receptionist (HOT0BPOU)
Job Description
Job Number:
Front Office Receptionist (
Job Number:
HOT0BPOU )
Work Locations
Work Locations
: Hilton London Wembley Lakeside Way Wembley HA9 0BU
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions – one day we are busy looking after a family on vacation visiting London, the next day a world famous sports team or music artist. But every day we are busy creating lasting memories.
A WORLD OF REWARDS
- Smart uniform provided andlaundered
- Free and healthy meals when on duty
- Grow your Career your next position could beas a Front Office Supervisor or Front Office Shift Leader
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com )
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Guest Experience Day 1 night stay with breakfast per year
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Discounted Parking – £2 per day at Red Car Park
- Modern and inclusive Team Member’s areas
You will join the Front Office team, working in the Reception area of the hotel.
You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.
Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
H ospitality I ntegrity L eadership T eamwork O wnership N ow
The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Job
: Guest Services, Operations, and Front Office
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Front Office Receptionist employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist
✨Tip Number 1
Familiarise yourself with Hilton's values and culture. Understanding their commitment to hospitality, teamwork, and integrity will help you align your responses during interviews and show that you're a great fit for the team.
✨Tip Number 2
Practice your customer service skills. As a Front Office Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to build your confidence in handling various guest interactions.
✨Tip Number 3
Research the hotel and its amenities thoroughly. Knowing the details about room categories, dining options, and local attractions will enable you to provide exceptional service and impress during your interview.
✨Tip Number 4
Network with current or former Hilton employees. They can provide valuable insights into the company culture and the role itself, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front Office Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Hilton that resonate with you, such as their commitment to customer service and teamwork.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or hospitality. Use specific examples to demonstrate your ability to create memorable experiences for guests and handle various situations effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Showcase Your Customer Service Skills
As a Front Office Receptionist, your ability to provide exceptional customer service is crucial. Prepare examples of past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your commitment to creating memorable experiences.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to research Hilton London Wembley. Understand their services, facilities, and unique offerings. Being knowledgeable about the hotel will show your genuine interest in the position and help you answer questions more effectively.
✨Emphasise Teamwork
Hilton values teamwork highly, so be ready to discuss how you work well with others. Share specific instances where you collaborated with colleagues to achieve a common goal or improve guest satisfaction. This will highlight your ability to fit into their team-oriented culture.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, opportunities for growth, or what a typical day looks like for a Front Office Receptionist. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
