Front Desk Supervisor

Job Description – Front Desk Supervisor (HOT0BNB3)

Job Number:

HOT0BNB3

Work Locations

Hilton London Syon Park, Syon Park, Middlesex, London, TW7 6AZ

Join Our Team

Welcome to a world of opportunities at the world\’s #1 best workplace, awarded by Great Place to Work & Fortune. Our culture of inclusiveness, positivity, and passion for hospitality unites us in our goal to share the light and warmth of hospitality. With comprehensive training and support, you have the chance to develop and grow your career.

Rewards & Benefits

• Hourly rate of up to £13.91 plus front office incentives
• Smart uniform provided
• Free and healthy meals when on duty
• Personal development programs to support your growth
• Opportunities to make a difference through our Corporate Responsibility programs ( )
• Team Member Travel Program: discounted hotel stays and 50% off Food and Beverages (subject to outlets)
• Team Member Referral Program
• High street discounts via Perks at Work
• 28 days holiday including bank holidays, increasing to 33 days
• Discounted dental and health coverage
• Free parking
• Modern, inclusive team areas

Role & Responsibilities

As a Front Office Supervisor, you must be flexible to work day or night shifts. You will assist in managing daily Front Office operations, working with customers and guests to ensure a smooth experience.

• You will join the Front Office team, working in the hotel reception.
• You will supervise and deliver front office operations efficiently, handle guest queries and complaints, and create memorable experiences for guests and colleagues.
• Are you an ambitious hotelier with some team leadership experience or ready for your first leadership role? Do you have a passion for exceptional customer service, excellent communication, coaching, and problem-solving skills? Then this is the perfect job for you!

Additional Information

Every job contributes to the guest\’s stay. At Hilton, it’s not just about where you stay, but the experience you create. Behind every memorable guest experience is a dedicated person making it happen. That’s why at Hilton, Every Job Makes the Stay.

Job Focus

Guest Services, Operations, and Front Office

#J-18808-Ljbffr