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- Tasks: Supervise Food and Beverage operations, ensuring excellent guest experiences and team collaboration.
- Company: Join Hilton, the world's #1 best workplace, known for exceptional hospitality and inclusiveness.
- Benefits: Enjoy free meals, discounted hotel stays, health cover, and 28+ days holiday.
- Why this job: Be part of a vibrant team, develop your career, and make a positive impact in hospitality.
- Qualifications: Previous Food and Beverage experience, strong communication skills, and a positive attitude required.
- Other info: Opportunity for career growth to Team Leader or Supervisor roles.
The predicted salary is between 22000 - 30000 £ per year.
Work Locations: Hilton Birmingham Metro National Exhibition Centre Birmingham B40 1PP
We are looking for an experienced Food and Beverage Supervisor to work on a full-time basis at Hilton Birmingham Metropole's destination Bar and Restaurant, Brightsmith on the Water. You will be able to work in a fast-paced environment serving Guests and ensuring excellent Customer Service. Previous experience working in a busy bar or nightclub would be an advantage.
Hourly Rate of £12.77 per hour plus service charge. This is a full-time position, 39 hours per week.
A WORLD OF REWARDS:
- Smart uniform provided and laundered
- Free, healthy and high-quality meals when on duty
- Grow your Career: your next position could be as a Food and Beverage Team Leader or Restaurant Supervisor
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Free car park
- Subsidised Taxi between 12am and 7am
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with breakfast and dinner
- Modern and inclusive Team Member’s areas
A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.
What will I be doing?
As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Supervise Food and Beverage Outlet operations
- Communicate and delegate tasks to the team
- Ensure compliance of brand standards
- Manage guest queries in a timely and efficient manner
- Represent needs of the team
- Assist Food and Beverage management with achieving financial targets
- Assist Food and Beverage management with training and development of team members
- Assist with annual and mid-year appraisals with team members under your responsibility
- Comply with hotel security, fire regulations and all health and safety legislation
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous Food and Beverage experience
- Committed to delivering high levels of customer service
- Positive attitude
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in hotel industry
- Previous experience in supervising and/or delegation
- Willingness to develop team members and self
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Food and Beverage Supervisor employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Supervisor
✨Tip Number 1
Familiarise yourself with Hilton's values and mission. Understanding their commitment to hospitality will help you align your answers during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Highlight your previous experience in fast-paced environments, especially in food and beverage settings. Be ready to share specific examples of how you've successfully managed guest queries or led a team in busy situations.
✨Tip Number 3
Prepare to discuss your approach to training and developing team members. Since the role involves assisting with training, showcasing your leadership skills and willingness to mentor others can set you apart.
✨Tip Number 4
Network with current or former employees of Hilton, if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Food and Beverage Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage roles, especially any supervisory positions. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and customer service. Mention specific experiences that align with the responsibilities of a Food and Beverage Supervisor, such as managing teams or handling guest queries.
Showcase Your Skills: In your application, emphasise your communication skills, flexibility, and ability to work under pressure. Provide examples of how you've successfully managed teams or improved customer experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Showcase Your Customer Service Skills
As a Food and Beverage Supervisor, your ability to deliver excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully handled guest queries or resolved issues, demonstrating your commitment to high service standards.
✨Demonstrate Team Leadership
Highlight your experience in supervising teams and delegating tasks effectively. Discuss how you've motivated team members in previous roles and how you plan to foster a positive work environment at Hilton.
✨Familiarise Yourself with Brand Standards
Research Hilton's brand standards and values before the interview. Being knowledgeable about their expectations will show your genuine interest in the role and your readiness to uphold their reputation for excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Prepare for scenarios related to managing guest complaints or ensuring compliance with health and safety regulations, and think through how you would handle them.
