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- Tasks: Welcome guests, take orders, and ensure a fantastic experience at our vibrant Sky Bar.
- Company: Join Hilton Woking, the UK’s #1 Great Place to Work 2025!
- Benefits: Enjoy competitive pay, free meals, career growth, and amazing discounts.
- Why this job: Be part of a dynamic team creating unforgettable experiences in a stunning environment.
- Qualifications: Passion for customer service and ability to work flexibly in a team.
- Other info: Embrace sustainability and enjoy a fun, inclusive workplace culture.
Job Description – Food and Beverage Host (HOT0C1F4)
Job Description
Job Number: HOT0C1F4
Work Locations
Hilton Woking Church Street West Woking GU21 6AX
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! Be part of something truly extraordinary at Hilton Woking as we opened our doors this Summer 2024, taking a leading role in Woking\’s Victoria Square redevelopment. Join us on our journey as we foster a unique team culture, become an integral part of the community, and embrace sustainable practices in everything we do.
Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.
Please note this is a full time role working 39 hours a week. Woking in the LOFT skybar there will be regular weekend and evening shifts with late night finishes.
A WORLD OF REWARDS
- Hourly rate of £12.27
- Uniform provided and laundered
- Free and healthy meals when on duty
- Grow your Career!
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Modern and inclusive Team Member’s areas
- Travel – We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community. As the hotel does not own a car park, a permit can be purchased for a yearly annual fee or daily payment directly to the car park.
A Food and Beverage Host is responsible for working in our LOFT Sky Bar and will work to deliver an excellent Guest and Member experience while working to achieve departmental targets.
What will I be doing?
- Welcome guests in a polite and friendly manner
- Take and deliver customer orders, consistently demonstrating high levels of customer service
- Prepare set ups for tables and/or rooms
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Up-sell with latest departmental incentives
- Ensure compliance of brand standards
- Ensure cleanliness of work areas
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
- Commitment to delivering high levels of customer service
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
#J-18808-Ljbffr
Food and Beverage Host employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hilton's values and what makes them tick. This way, you can show how you fit right in with their vibe and commitment to excellent customer service.
✨Tip Number 2
Practice your people skills! As a Food and Beverage Host, you'll be interacting with guests all the time. Role-play with a friend or family member to get comfortable with welcoming guests and handling queries like a pro.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp for your interview. A neat appearance shows that you care about the role and are ready to represent Hilton's high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Hilton Woking, so don’t miss out on your chance to join this fantastic team!
We think you need these skills to ace Food and Beverage Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Food and Beverage Host position. Highlight any relevant experience you have in customer service or hospitality, and mention how your skills align with our commitment to delivering high levels of customer service.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our amazing team culture right there!
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Know the Venue
Before your interview, take some time to research Hilton Woking and its unique offerings, especially the LOFT Sky Bar. Familiarising yourself with the hotel's atmosphere and services will help you speak confidently about how you can contribute to creating an exceptional guest experience.
✨Showcase Your Customer Service Skills
As a Food and Beverage Host, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your commitment to high levels of service, which is crucial for this role.
✨Emphasise Teamwork and Flexibility
The job requires working both independently and as part of a team. Be ready to discuss times when you've successfully collaborated with others or adapted to changing situations. Highlighting your flexibility will show that you're a great fit for the dynamic environment at Hilton.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how the hotel embraces sustainability. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
