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- Tasks: Provide exceptional night reception services and ensure smooth check-in/check-out processes.
- Company: Join a leading hospitality company at the iconic London Hilton on Park Lane.
- Benefits: Earn £15.63 per hour with various exciting benefits.
- Why this job: Elevate guest experiences and develop your customer service skills in a vibrant environment.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Flexible night shifts with opportunities for growth in the hospitality industry.
A leading hospitality company is seeking a Night Receptionist to provide exceptional night-hour reception services at the London Hilton on Park Lane. The role involves ensuring efficient check-in/check-out processes, maximizing room occupancy through up-selling techniques, and delivering high customer service.
Ideal candidates will have:
- Previous customer service experience
- Good communication skills
- Flexibility to work night shifts
Competitive hourly rate of £15.63 and various benefits offered.
Night Front Desk Specialist Elevate Guest Experience in City of Westminster employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk Specialist Elevate Guest Experience in City of Westminster
✨Tip Number 1
Make sure to showcase your customer service experience during interviews. We want to hear about specific situations where you went above and beyond for a guest. This will help us see how you can elevate the guest experience at the London Hilton.
✨Tip Number 2
Practice your communication skills! We know that clear and friendly communication is key in hospitality. Try role-playing common scenarios with a friend to get comfortable with check-in/check-out processes and handling guest inquiries.
✨Tip Number 3
Flexibility is crucial for night shifts, so be ready to discuss your availability. We appreciate candidates who can adapt to changing schedules, so highlight any previous experience working nights or irregular hours.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Front Desk Specialist Elevate Guest Experience in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've gone above and beyond to elevate guest experiences in the past!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your flexibility for night shifts and any relevant skills that align with the job description. We love seeing candidates who take the time to connect their experience with our needs!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research the London Hilton on Park Lane. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, prepare specific examples from your past experiences where you went above and beyond for a guest. Highlight your communication skills and how you handled challenging situations, as this will demonstrate your ability to elevate the guest experience.
✨Practice Night Shift Scenarios
As this position requires flexibility for night shifts, think about how you would handle various scenarios that might arise during those hours. Prepare to discuss how you would manage check-ins, deal with late-night inquiries, or resolve issues when the hotel is less busy. This will show your readiness for the unique challenges of the role.
✨Dress the Part
Even though it's a night shift, first impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and your commitment to providing excellent service, which is key for a Night Front Desk Specialist.
