Assistant Night Manager (Part-Time)

Job Description – Assistant Night Manager (Part-Time) (HOT0BCUG) Job Number: HOT0BCUG Work Locations: Hilton Manchester Deansgate 303 Deansgate Manchester M3 4LQ WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD\’S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. Please note that this is a part-time 24-hour contract. A WORLD OF REWARDS Yearly salary: £17,119.94 Free and healthy meals when on duty Discounted Membership Rates to wellness facilities , featuring a pool, gym, sauna and steam room Team events and initiatives such as cinema visits or staff parties, team treats and wellness days Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program Peoples pension with employers contribution High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Guest Experience Day after successfully passing probation An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing? Oversee the entire Front Office operation to maintain high standards Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Serve as a point of contact for regular and important Guests Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel What are we looking for? Previous supervisory experience in Front Office within the hotel, leisure or retail sector Competent level of IT proficiency Excellent leadership and management skills Commitment to delivering a high level of customer service Ability to work under pressure Positive attitude and good communication skills Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in the hotel industry Previous experience with Front Office Management Systems Previous experience with cash handling EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay. Job: Guest Services, Operations, and Front Office #J-18808-Ljbffr