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- Tasks: Assist in managing the Front Office to ensure exceptional guest experiences.
- Company: Join Hilton, the UK’s #1 Great Place to Work 2025!
- Benefits: Enjoy a competitive salary, free meals, and amazing discounts.
- Why this job: Be part of a positive team culture and grow your career in hospitality.
- Qualifications: Previous supervisory experience and strong leadership skills required.
- Other info: Dynamic environment with opportunities for personal development and career growth.
The predicted salary is between 32000 - 48000 £ per year.
Overview
Assistant Front Office Manager at Hilton London Olympia (Hotel) – Job Number HOT0BYCF. Location: Hilton London Olympia Hotel, 380 Kensington High Street, London W14 8NL.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! There is a culture of inclusiveness, positivity and a drive to achieve our common goal: to share the light and warmth of hospitality. The company supports development and growth through training and resources.
A WORLD OF REWARDS
Annual Salary: £40,000
Smart uniform provided and laundered
Free and healthy meals when on duty
Grow your Career with Personal Development programmes
A chance to make a difference through Corporate Responsibility programmes
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking (depending on availability)
Guest Experience Day after successfully passing probation
Modern and inclusive Team Member areas
Responsibilities
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand\’s loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Monitor staffing levels to meet cover business demands
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
- Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
Qualifications
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
Additional Information
EVERY JOB MAKES THE STAY. At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests. That’s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company
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Assistant Front Office Manager employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hilton London Olympia on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent news. Show us that you’re not just another candidate; you’re genuinely interested in being part of the Hilton family and contributing to their culture of inclusiveness.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and team management. We want to see how you handle pressure and lead a team, so be ready to share your experiences and successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Hilton team.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Front Office Manager role. Highlight your previous supervisory experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you align with our values at Hilton. Let us know why you’re excited about this opportunity and how you can contribute to our culture of inclusiveness.
Showcase Your Customer Service Skills: Since delivering high levels of customer service is key, make sure to include examples of how you've excelled in this area. We love seeing real-life stories that demonstrate your commitment to guest satisfaction and teamwork!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team at Hilton London Olympia!
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hilton's values and the specific responsibilities of the Assistant Front Office Manager role. Research the hotel’s services, recent news, and guest reviews to show your genuine interest and understanding of the brand.
✨Showcase Your Leadership Skills
Since this role involves supervising the Front Office team, be ready to discuss your previous supervisory experiences. Prepare examples that highlight your leadership style, how you handle team dynamics, and any successful training initiatives you've led.
✨Customer Service is Key
Hilton places a strong emphasis on customer service. Be prepared to share specific instances where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your commitment to delivering high-quality service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
