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- Tasks: Join our Front Office team to create unforgettable guest experiences from check-in to check-out.
- Company: Hilton London Metropole is the UK's #1 Great Place to Work 2025, fostering a culture of inclusiveness.
- Benefits: Enjoy a competitive hourly rate, free meals, and discounts on travel and health cover.
- Why this job: Be part of a passionate team dedicated to hospitality and personal growth in a vibrant environment.
- Qualifications: We're looking for friendly, positive individuals eager to provide exceptional customer service.
- Other info: 28 days holiday, modern team areas, and opportunities for career development await you!
Job Description – Apprentice Reception (HOT0BPR9)
Job Description
Job Number:
Apprentice Reception (
Job Number:
HOT0BPR9 )
Work Locations
Work Locations
: Hilton London Metropole Hotel 225 Edgware Road London W2 1JU
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Hourly Rate of £13.39
- Smart uniform provided andlaundered
- Free, healthy and high quality meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Discounted car park
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Modern and inclusive Team Member’s areas
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
- You will join the Front Office team, working in the Reception area of the hotel.
- You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.
- Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Job
: Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Apprentice Reception employer: Hilton Worldwide, Inc.
Contact Detail:
Hilton Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Reception
✨Tip Number 1
Familiarise yourself with Hilton's values and mission. Understanding their commitment to hospitality and inclusiveness will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills. Since the role involves creating memorable experiences for guests, consider role-playing scenarios where you handle various guest interactions, ensuring you can demonstrate your friendly and positive attitude.
✨Tip Number 3
Research the specific hotel location. Knowing about the Hilton London Metropole Hotel, its facilities, and any recent news or events can give you an edge in discussions, showing your genuine interest in the position.
✨Tip Number 4
Network with current or former employees. Engaging with people who have experience at Hilton can provide valuable insights into the company culture and expectations, helping you tailor your approach when applying.
We think you need these skills to ace Apprentice Reception
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of an Apprentice Receptionist. Emphasise any customer service experience, teamwork, and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your eagerness to learn. Mention why you want to work at Hilton specifically and how you can contribute to creating memorable experiences for guests.
Showcase Your Personality: In your application, let your personality shine through. The role requires a friendly and positive attitude, so use a warm tone and express your enthusiasm for being part of a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hilton Worldwide, Inc.
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences where you created memorable moments for guests, as this will demonstrate your commitment to providing exceptional service.
✨Know the Hotel Inside Out
Research Hilton London Metropole and be familiar with its facilities, services, and unique offerings. This knowledge will not only impress the interviewers but also show that you are genuinely interested in the role and the company.
✨Demonstrate Team Spirit
Since the role involves working closely with a team, highlight your ability to collaborate and support colleagues. Share examples of how you've worked effectively in a team setting, showcasing your positive attitude and eagerness to contribute.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult guests or managing busy periods. Practising your responses will help you feel more confident and articulate during the interview.
