Set within the heart of Edinburgh, The Caledonian Edinburgh invites guests into beautifully re-imagined bedrooms inspired by Scotland's landscapes and heritage. We are seeking a Guest Services Agent to help deliver a seamless, refined experience from first arrival to final farewell. This is a part-time contract of 32 hours, over 4 days.The Person:A polished and welcoming professional with a passion for luxury hospitalityNaturally warm, confident and composed in all guest interactionsDetail-orientated with strong communication and organisational skillsProactive, adaptable and calm under pressureFlexible to work across varied shifts, supporting hotel operations.The Role:Deliver a seamless, refined guest journey from arrival to departureAct as the first and lasting impression of The Caledonian EdinburghProvide attentive, personalised front-of-house serviceUphold the hotel's luxury standards and brand values at all timesSupport the wider Front of House team in exceeding guest expectations.Key Responsibilities:Manage check-in and check-out with efficiency, discretion and warmthRespond promptly to guest enquiries, resolving requests professionallyMaintain thorough knowledge of room categories, rates and promotionsMaximise occupancy and revenue through confident upsellingFollow all security, cash handling and health and safety procedures.The Benefits:Hourly Rate of £12.86Free and healthy meals when on duty.50% off our Food & Beverage Venues - The Court & Caley BarDiscounted use of Leisure FacilitiesGo Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per nightOpportunities for your personal development within the Hotel Group Brand PortfolioFully funded apprenticeships - T&Cs apply28 Days of Annual Leave, increasing with long servicePension enrolmentWe can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!Why Join UsAt The Caledonian Edinburgh, you'll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.Begin your journey with one of Edinburgh's most iconic
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Guest Service Agent in Edinburgh employer: Hilton Worldwide Holdings, Inc.
Hilton is an exceptional employer, renowned for its award-winning workplace culture that prioritises the wellbeing and growth of its Team Members. Located in the UK Centre of Excellence, the Senior Analyst role offers a dynamic environment with ample opportunities for professional development, competitive benefits including extensive travel perks, and a commitment to fostering a supportive and inclusive work culture. Join us to not only advance your career but also to be part of a team that values every individual's contribution to creating memorable experiences for our guests.
Contact Details:
Hilton Worldwide Holdings, Inc. Recruitment Team
