Do you pride yourself on providing outstanding guest service?
Are you a people orientated individual?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND much, much more!
What will I do?
Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. Supporting the Front of House Manager, you’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.
Is this the role for me?
- Previousexperience within a front office,receptionor front of house position, or equivalent
- People management experience
- Quality & standardsdriven
- Outstanding customer service skills
- Conflict resolution
Curious to find out more?
Glasgow Westerwood Hotel, Spa & Golf Resort is just outside Glasgow in Cumbernauld and is a 4*, 148-bedroom property. Our hotel has an 18-hole golf course, and the dining options include the Flemings restaurant, the Grill restaurant, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, tennis courts, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Compensation: Competitive salary
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Assistant Front of House Manager in Cumbernauld employer: Hilton Worldwide Holdings, Inc.
Hilton is an exceptional employer, renowned for its award-winning workplace culture that prioritises the wellbeing and growth of its Team Members. Located in the UK Centre of Excellence, the Senior Analyst role offers a dynamic environment with ample opportunities for professional development, competitive benefits including extensive travel perks, and a commitment to fostering a supportive and inclusive work culture. Join us to not only advance your career but also to be part of a team that values every individual's contribution to creating memorable experiences for our guests.
Contact Details:
Hilton Worldwide Holdings, Inc. Recruitment Team
