At a Glance
- Tasks: Lead guest relations, ensuring exceptional experiences and managing team communication.
- Company: Join Hilton, the UK's #1 Great Place to Work 2026!
- Benefits: Competitive salary, free meals, career growth, and travel discounts.
- Other info: Flexible shifts and opportunities for personal development in a sustainable environment.
- Why this job: Be part of a vibrant team and make a real impact in hospitality.
- Qualifications: Previous managerial experience in customer service and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! Get ready to be part of something truly extraordinary at the new Hilton Woking, taking a leading role in Woking's Victoria Square redevelopment. Join us on our journey as we foster a unique team culture, become an integral part of the community, and embrace sustainable practices in everything we do.
Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.
A WORLD OF REWARDS
- Competitive Salary
- Uniform provided and laundered
- Free and healthy meals when on duty
- Grow your Career! Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Modern and inclusive Team Member's areas
- Travel - We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community.
As the hotel does not own a car park, a permit can be purchased for a yearly annual fee or daily payment directly to the car park.
A Guest Relations Manager manages the needs of all Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. Must be flexible to work in shifts.
What will I be doing?
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for all Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Team and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for?
- Bubbly positive attitude
- Previous managerial experience in a customer service function
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company.
Guest Relations Manager employer: Hilton Woking
At Hilton Woking, we pride ourselves on being the UK's #1 Great Place to Work 2026, offering a vibrant and inclusive work culture that fosters personal and professional growth. As a Guest Relations Manager, you will enjoy competitive salaries, comprehensive benefits including free meals and health cover, and opportunities to engage in sustainable practices within our community. Join us in creating unforgettable experiences for our guests while being part of a supportive team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Hilton or similar places. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-and-greet, let your bubbly attitude shine through. Remember, they’re looking for someone who can create that warm ambiance for guests!
✨Tip Number 3
Be prepared to discuss your past experiences. Think of specific examples where you’ve gone above and beyond for guests. This will show you’re not just about managing but truly care about guest satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hilton family.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your bubbly and positive attitude shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV.
Tailor Your Application:Make sure to tailor your application to highlight your previous managerial experience in customer service. We’re looking for specific examples that demonstrate your ability to listen and respond to guest needs effectively.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences relevant to the Guest Relations Manager role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hilton Woking.
How to prepare for a job interview at Hilton Woking
✨Know the Hotel Inside Out
Before your interview, make sure you research Hilton Woking thoroughly. Familiarise yourself with their facilities, services, and unique offerings like GLOW, OXBO, and LOFT. This knowledge will help you demonstrate your genuine interest in the role and show that you're ready to contribute to the guest experience.
✨Showcase Your Customer Service Skills
As a Guest Relations Manager, your ability to handle guest needs is crucial. Prepare examples from your past experiences where you've successfully managed customer complaints or enhanced guest satisfaction. Highlight your bubbly attitude and how it positively impacted your previous roles.
✨Emphasise Teamwork and Communication
This role requires excellent interpersonal skills and the ability to work well with various teams. Be ready to discuss how you've fostered good communication and relationships in past positions. Share specific instances where collaboration led to improved guest experiences or team performance.
✨Demonstrate Flexibility and Resilience
The hospitality industry can be unpredictable, so it's important to show that you're adaptable. Prepare to discuss situations where you've had to think on your feet or adjust to changing circumstances. Highlight your resilience and how you maintain a positive attitude under pressure.
