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- Tasks: Drive Hilton Honors performance and lead training sessions to boost hotel engagement.
- Company: Join a global hospitality leader with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic environment.
- Other info: Opportunity for career growth and to work independently in a supportive team.
- Why this job: Make a real impact on hotel performance while collaborating with diverse teams across EMEA.
- Qualifications: Strong communication skills and Front Office experience; knowledge of Hilton Honors is a plus.
The predicted salary is between 40000 - 50000 £ per year.
You will be part of the Europe, Middle East and Africa (EMEA) Marketing and Loyalty Team, closely collaborating with the Brand Performance Support teams, focusing on driving hotels Hilton Honors performance across our key KPIs (including Honors Occupancy, enrolments, new member marketability, member appreciation, member activation rate).
Responsibilities include overseeing Hilton Honors performance initiatives, acting as the front‑line contact to lead hotel training sessions and implement successful action plans to improve Honors performance against key KPIs, and expanding the suite of self‑service Honors trainings with the overall objective to maximising the key performance indicators for Hilton Honors.
What will I be doing? Reporting to the Director, Loyalty EMEA, this role is responsible for the execution of initiatives to drive the growth and engagement of the Hilton Honors base across the Europe, Middle East and Africa region. Day‑to‑day responsibilities of this position include:
- Support the ongoing management and successful launches of Hilton Honors activities for the EMEA region to drive sustained and quality growth of Hilton Honors occupancy, focused on driving acquisitions, growing our audience of marketable and activated members, and delivering initiatives to drive member appreciation.
- Monitor and report progress against key Hilton Honors performance metrics (at Corporate and Hotel level), ensuring we successfully achieve our key objectives across each key priority market in the region.
- Based on business needs, develop strategies and tactics to improve hotels performance, focusing mainly on increasing marketability, activated enrolments and Honors occupancy. This includes:
- Proactively reviewing hotel Honors performance on a weekly/monthly basis and identifying areas where hotels can be supported to improve their performance.
- Conducting educational webinars (BPS Talks) as well as 1 on 1 or group consultations with hotel leadership (including General Manager, Hotel department heads and management company representatives) to improve Honors KPIs. Responsible for consultations and follow up on actions as agreed.
- Expand and evolve suite of Honors training and self‑service tools across both the Hilton Honors and BPS teams, to support achievement of key performance objectives.
Key Business Partnerships:
- Hotel Leadership teams
- Commercial Team
- Operations
Qualifications:
- Strong communication and customer service skills to internal and external stakeholders. Able to conduct one-to-one and group consultations.
- Strong Front Office experience, ideally a former Front Office Manager.
- In-depth knowledge of Hilton Honors, ideally a former Honors Champion.
- Responsiveness and reactiveness with an understanding of the sense of urgency and importance for different stakeholders.
- Excellent decision‑making skills to determine the best resolution within company guidelines and in the best interest of all parties.
- Commercial understanding, experience and/or analytical skills to evaluate data/business information and translate data into knowledge and action.
- Ability and willingness to learn new tools and systems.
- Strong Team player with ability to work independently.
- Strong knowledge of Excel. Experience using MS Office Tools (Outlook, PowerPoint, Teams).
Manager Loyalty Hotel Support in Watford employer: Hilton View All Jobs
Contact Detail:
Hilton View All Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Loyalty Hotel Support in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Hilton or similar brands. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements related to loyalty programmes and customer engagement. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for managerial roles in hospitality. This will boost your confidence and help you articulate your experience better.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Manager Loyalty Hotel Support in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with Hilton Honors and any relevant metrics you've improved in previous roles. We want to see how you can drive those KPIs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our goals at StudySmarter. Don't forget to mention your strong communication skills and customer service experience.
Showcase Your Training Experience: Since this role involves conducting training sessions, be sure to highlight any experience you have in training or educating others. We love seeing candidates who can engage and inspire hotel teams to improve their performance.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hilton View All Jobs
✨Know Your Hilton Honors Inside Out
Make sure you have a solid understanding of the Hilton Honors programme. Familiarise yourself with its key performance indicators and recent initiatives. This will not only show your enthusiasm but also help you discuss how you can contribute to improving these metrics.
✨Showcase Your Communication Skills
Since this role involves conducting training sessions and consultations, be prepared to demonstrate your communication skills. Think of examples where you've successfully engaged with stakeholders or led a team. Practising clear and concise explanations will help you shine.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios where you've had to analyse data or improve performance metrics. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Highlight Your Team Player Attitude
This role requires collaboration with various teams, so be ready to discuss your experience working in a team environment. Share specific examples of how you've contributed to team success and how you can bring that collaborative spirit to the Hilton Honors team.