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- Tasks: Lead the night Front Office team and ensure a VIP experience for every guest.
- Company: Join a vibrant hotel team in Tewkesbury, Gloucestershire.
- Benefits: Enjoy free meals, career growth, and discounts on hotel stays and dining.
- Other info: 28 days holiday and a dynamic work environment await you!
- Why this job: Make memorable experiences for guests while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for exceptional customer service.
The predicted salary is between 29120 - 29120 £ per year.
Join and lead the night Front Office team in the reception areas of the hotel. Deliver a VIP experience to every guest during night time operations, going above and beyond to make their stay memorable. Be the main point of contact for all guests' enquiries, complaints, emergencies and evacuations.
Requirements:
- Experience leading a team
- Passion for exceptional customer service
- Excellent communication
- Complaint handling and problem‑solving skills
A WORLD OF REWARDS
- Free and healthy meals when on duty
- Grow your Career!
- Personal Development programmes
- Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Free Health Club Membership
- High street discounts: with Perks at Work
- Holiday: 28 days including
Assistant Night Manager in Tewkesbury employer: Hilton View All Jobs
Contact Detail:
Hilton View All Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager in Tewkesbury
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with delivering that VIP guest experience. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've handled complaints or emergencies in the past. This will demonstrate your ability to keep calm and deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Assistant Night Manager in Tewkesbury
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share specific examples of how you've gone above and beyond for guests in the past – we love to hear about those memorable moments!
Highlight Your Leadership Experience: As an Assistant Night Manager, you'll be leading a team. Make sure to showcase any previous leadership roles you've had. Talk about how you motivated your team and handled challenges – this will help us see your potential to shine in our night Front Office team.
Be Clear and Concise: We appreciate straightforward applications! Keep your language clear and to the point. Avoid jargon and fluff; instead, focus on what makes you a great fit for the role. This will make it easier for us to see your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at Hilton View All Jobs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Night Manager. Familiarise yourself with the hotel’s operations, especially how to handle guest enquiries and complaints. This will help you demonstrate your knowledge and passion for exceptional customer service.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create a positive work environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Prepare for scenarios like handling a guest complaint or managing an emergency. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s approach to guest satisfaction or how they support their staff's personal development. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.