At a Glance
- Tasks: Convert enquiries into successful events and build strong customer relationships.
- Company: Join a vibrant team in the hospitality industry focused on delivering exceptional experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Be at the heart of exciting events and make lasting memories for guests.
- Qualifications: Strong communication skills and a passion for event planning.
The predicted salary is between 30000 - 40000 € per year.
Responsibilities
- Receive and convert incoming enquiries to achieve targets and maximize revenue.
- Build strong relationships with customers to fully understand their needs.
- Plan and communicate guest requirements to a high standard to ensure the delivery of events (in hotels where no separate planning team).
- Handle enquiries via email and phone in line with training, including negotiation using the demand calendar and other pricing or diary management tools.
- Perform Delphi FDC entry to load information into the system using the correct SOPs.
- Carry out and manage activities accurately with maximum information in the system.
- Use and track sales promotions including XSELLS and KIITF.
- Close the deal to confirm business, using necessary tools to drive revenue/confirmations (e.g., concessions/show rounds and involving key stakeholders).
- Confirm business contracts with maximum information and necessary paperwork.
Groups, Conference and Events Executive in London employer: Hilton View All Jobs
As a Groups, Conference and Events Executive at our esteemed hotel group, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and unique opportunities to engage with diverse clients, ensuring that every day is both meaningful and rewarding. Join us in a location renowned for its vibrant atmosphere and exceptional hospitality, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Groups, Conference and Events Executive in London
✨Tip Number 1
Get to know the company inside out! Research their events, values, and culture. This way, when you chat with them, you can show off your knowledge and how you fit right in.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain how your skills can help them achieve their targets and maximise revenue. Keep it concise and engaging!
✨Tip Number 3
Network like a pro! Attend industry events or connect with people on LinkedIn. Building relationships can lead to opportunities that aren’t even advertised yet.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Groups, Conference and Events Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be handling enquiries via email and phone, make sure your application reflects your top-notch communication skills. Use clear and concise language, and don’t shy away from showcasing any relevant experience in customer service or event planning.
Highlight Your Relationship-Building Abilities:We want to see how you build strong relationships with customers. In your application, share examples of how you've understood client needs in the past and how that led to successful outcomes. This will show us you're a great fit for the role!
Be Detail-Oriented:Attention to detail is key in this role, especially when it comes to managing event requirements and contracts. Make sure your application is free from typos and errors, and consider including specific instances where your attention to detail made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Hilton View All Jobs
✨Know Your Stuff
Before the interview, make sure you understand the role of a Groups, Conference and Events Executive inside out. Familiarise yourself with the responsibilities listed in the job description, especially around handling enquiries and managing events. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers, practice your communication skills. Be ready to demonstrate how you've built strong relationships in previous roles. Think of examples where you’ve successfully understood customer needs and delivered exceptional service.
✨Be Ready to Negotiate
Negotiation is key in this position, so prepare for questions around this topic. Brush up on your negotiation techniques and be ready to discuss how you would use tools like the demand calendar to close deals. Having a few scenarios in mind can really set you apart.
✨Attention to Detail is Key
This job requires accuracy in managing information and contracts. During the interview, highlight your attention to detail by sharing examples of how you’ve managed complex information or ensured accuracy in past roles. This will reassure them that you can handle the demands of the position.
