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- Tasks: Convert enquiries into successful events and build strong customer relationships.
- Company: Join a dynamic hotel team focused on delivering exceptional guest experiences.
- Benefits: Enjoy competitive pay, free meals, and amazing discounts on travel and dining.
- Why this job: Be part of exciting events and make a real impact in the hospitality industry.
- Qualifications: High school diploma or GED; no prior experience needed.
- Other info: Great opportunities for personal development and career growth.
The predicted salary is between 25000 - 35000 £ per year.
Responsibilities
- Receive and convert incoming enquiries to achieve targets and maximize revenue.
- Build strong relationships with customers to fully understand their needs.
- Plan and communicate guest requirements to a high standard to ensure the delivery of events (in hotels where no separate planning team).
- Handle enquiries via email and phone in line with training, including negotiation using the demand calendar and other pricing or diary management tools.
- Perform Delphi FDC entry to load information into the system using the correct SOPs.
- Carry out and manage activities accurately with maximum information in the system.
- Use and track sales promotions including XSELLS and KIITF.
- Close the deal to confirm business, using necessary tools to drive revenue/confirmations (e.g., concessions/show rounds and involving key stakeholders).
- Confirm business contracts with maximum information and necessary paperwork/payment, ensuring all planning information is captured for event delivery.
- Upon receipt of contract, make changes, update system, and ensure revenue is correct before handing over.
- Work closely with Revenue Manager, GCE Manager or GCE Director to build relationships that support conversion, engagement, and revenue drive.
- Attend daily huddles on event planning actions (in hotels with no event planning team) to communicate details in BEO for operations team to deliver successful events.
- Action quality audit reports from coordinators.
Qualifications
- High school or GED.
- No travel requirements.
Benefits
- Competitive salary.
- Free and healthy meals when on duty.
- Personal development programs to support career growth.
- Participation in corporate responsibility programmes.
- Team member travel program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets).
- Team member referral program.
- High street discounts via Perks at Work.
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days).
- Discounted dental and health cover.
- Modern and inclusive team member areas.
Groups, Conference and Events Executive employer: Hilton View All Jobs
Contact Detail:
Hilton View All Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups, Conference and Events Executive
✨Tip Number 1
Get to know the company inside out! Research their events, values, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out from the crowd.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or in person, be ready to explain how your skills can help them achieve their targets. Tailor your approach to highlight your experience in handling enquiries and building relationships.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interaction, drop a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Groups, Conference and Events Executive
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be handling enquiries via email and phone, make sure your application reflects your top-notch communication skills. Use clear and concise language, and don’t forget to showcase any relevant experience in customer service or event planning!
Tailor Your Application: We want to see how you fit into our team! Make sure to tailor your CV and cover letter to highlight your experience with building relationships and understanding customer needs. Mention specific examples that demonstrate your ability to convert enquiries into successful events.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. Show us that you can manage information accurately by providing a well-organised and polished application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Hilton View All Jobs
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities listed in the job description, especially around handling enquiries and managing events. This will help you answer questions confidently and show that you're genuinely interested.
✨Build Rapport
Since this role involves building strong relationships with customers, practice how you can connect with your interviewers. Be friendly, approachable, and show enthusiasm for the role. A good rapport can make a lasting impression and demonstrate your interpersonal skills.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed events or handled multiple tasks in the past. Highlight your ability to plan and communicate effectively, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what challenges the team is currently facing. This shows your interest in the position and helps you gauge if it's the right fit for you.