Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Convert enquiries into bookings and maximise revenue while providing excellent customer service.
- Company: Join Hilton, a global leader in hospitality with a focus on teamwork and growth.
- Benefits: Enjoy competitive pay, free meals, and amazing discounts on travel and dining.
- Why this job: Make a real impact by helping guests create memorable experiences.
- Qualifications: Strong admin skills and basic knowledge of Microsoft Office required.
- Other info: Opportunities for personal development and a fun, inclusive work environment.
The predicted salary is between 24000 - 30000 £ per year.
This role can be based either in Croydon or Cobham.
Responsibilities:
- Receive and convert incoming enquiries to achieve targets and maximize revenue.
- Process any admin related to incoming reservations, such as deposits, no-shows, and correspondence.
- Seek opportunities to increase sales and conversions within the team.
- Apply a consistently executed upselling approach to room types and additional services (e.g., dinner reservations, spa).
- Build strong relationships with customers to fully understand their needs.
- Promote Hilton Honors enrollments.
- Arrange and carry out accommodation-related show-arounds (if required).
- Display a high level of admin skills, IT systems knowledge, and guest communication skills.
Qualifications:
- Sound administration background with basic skills in Word, Excel, Outlook, and PowerPoint.
- Good organisational skills.
Benefits:
- Competitive salary.
- Free and healthy meals when on duty.
- Grow your career – personal development programmes designed to support you at every step.
- A chance to make a difference through our corporate responsibility programmes.
- Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets).
- Team Member Referral Program.
- High street discounts with Perks at Work.
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days).
- Discounted dental and health cover.
- Modern and inclusive Team Member's areas.
Reservations Agent in Cobham employer: Hilton View All Jobs
Contact Detail:
Hilton View All Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent in Cobham
✨Tip Number 1
Get to know the company! Research Hilton's values and culture so you can show how you fit in. When you walk into that interview, let them see your enthusiasm for their brand.
✨Tip Number 2
Practice your upselling skills! Think of creative ways to promote room types and additional services. Role-play with a friend or family member to get comfortable with the pitch.
✨Tip Number 3
Show off your admin skills! Be ready to discuss your experience with IT systems and how you've handled reservations in the past. Bring examples of how you’ve organised tasks efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reservations Agent in Cobham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Reservations Agent role. Highlight your admin skills and any experience with customer service, as these are key to impressing us!
Show Off Your IT Skills: Since we value strong IT skills, don’t forget to mention your proficiency in Word, Excel, Outlook, and PowerPoint. Give examples of how you've used these tools in previous roles to make your application stand out.
Demonstrate Your Sales Savvy: We love candidates who can upsell! Share any experiences where you successfully increased sales or conversions. This will show us that you understand the importance of maximising revenue in this role.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Hilton View All Jobs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reservations Agent. Familiarise yourself with the key tasks like processing reservations, upselling services, and building customer relationships. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Admin Skills
Since this role requires strong admin skills, be prepared to discuss your experience with tools like Word, Excel, and Outlook. Bring examples of how you've used these tools in previous jobs to streamline processes or improve efficiency. This will demonstrate your capability to handle the administrative side of the job.
✨Upselling is Key
The ability to upsell is crucial for this position. Think of specific examples from your past experiences where you successfully upsold products or services. Be ready to share these stories during the interview to illustrate your sales skills and how you can contribute to maximising revenue.
✨Build Rapport with Interviewers
Just like in the role, building strong relationships is essential. During the interview, engage with your interviewers by asking questions and showing genuine interest in their experiences. This not only makes a good impression but also reflects your ability to connect with customers, which is vital for a Reservations Agent.