At a Glance
- Tasks: Brighten guests' days by delivering exceptional hospitality and memorable experiences.
- Company: Join Hilton, a global leader in hospitality with an award-winning culture.
- Benefits: Flexible shifts, competitive pay, food discounts, free meals, and generous holiday allowance.
- Other info: Explore a supportive environment with opportunities for growth and development.
- Why this job: Make a real impact on guests' stays while building your career in hospitality.
- Qualifications: Passion for hospitality and strong communication skills.
The predicted salary is between 12.71 - 12.71 £ per hour.
Exceptional Hospitality Starts with You Picture yourself brightening someone's day.
When you join our Hotels team, that's exactly what you'll do every time you come to work!
As a Casual Guest Service Agent, you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes.
A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About
Us: Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.
With our suite of and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way.
Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton?
Explore our to see why we're more than a great place to stay-we're a great place to work.
At Hilton, the hospitality we're known for doesn't end with our guests.
We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments.
When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:
- Flexible shifts - pick up shifts based on your availability, around your other commitments
- Competitive pay - Earn up to £12.71 per hour with opportunities to grow your career with Hilton.
- Food and beverage discounts - Receive 50% off food and beverage at participating outlets.
- Free meals on duty - Helping you stay energised throughout your shift.
- Generous holiday allowance - Enjoy 28 days' holiday including bank holidays, increasing with service.
- #J-18808-Ljbffr
Casual Guest Service Agent employer: Hilton View All Jobs
Hilton is an exceptional employer that prioritises a warm and inclusive work culture, making it a fantastic place for those passionate about hospitality. With 28 days of holiday, generous staff discounts, and ample opportunities for personal and professional growth, you will thrive in a supportive environment that values your contributions. Join us in creating memorable experiences for our guests while developing your career in the vibrant hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Guest Service Agent
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hilton View All Jobs and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Guest Service Agent
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hilton View All Jobs that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hilton View All Jobs.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hilton View All Jobs get a sense of who you are beyond your experience!
How to prepare for a job interview at Hilton View All Jobs
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hilton View All Jobs and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
