At a Glance
- Tasks: Create memorable experiences for guests and provide exceptional customer service.
- Company: Join Hilton, the UK's #1 Great Place to Work 2026!
- Benefits: Competitive hourly rate, free meals, and career growth opportunities.
- Other info: Enjoy modern team areas and high street discounts.
- Why this job: Be part of a friendly team and make a real difference in guest experiences.
- Qualifications: Friendly, positive attitude and passion for customer service.
The predicted salary is between 26700 - 26700 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! Here it's all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we're committed to delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking.
A WORLD OF REWARDS:
- Hourly Rate of 12.90 an hour plus incentives
- Smart uniform provided and laundered
- Free and healthy meals when on duty
- Grow your Career! Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Guest Experience Day: 1 night stay with breakfast per year (ONLY FOR FRONT OFFICE POSITIONS)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Modern and inclusive Team Member's areas
You will join the Front Office team, working in the Reception area of the hotel. You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities. Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical.
Receptionist - Maternity Cover employer: Hilton Reading
Hilton Reading is not just a workplace; it's a thriving community where growth and collaboration are at the heart of everything we do. As the UK's #1 Great Place to Work 2026, we offer a supportive environment with extensive personal development programmes, competitive benefits including free meals and discounted stays, and a commitment to sustainability and corporate responsibility. Join us to be part of a team that values exceptional service and creates memorable experiences for our guests while fostering your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Maternity Cover
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Hilton's values and what makes them tick. This way, you can show off how your vibe matches theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to nail down your responses and showcase your friendly, positive attitude.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you rock that smart uniform or professional attire during your interview. It shows you're serious about the role and ready to represent Hilton.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Hilton family and ready to embark on this exciting journey with us.
We think you need these skills to ace Receptionist - Maternity Cover
Some tips for your application 🫡
Understand the Role:Before you dive into your application, take a moment to really grasp what the Receptionist role entails. Familiarise yourself with the responsibilities and tasks mentioned in the job description so you can tailor your application accordingly.
Show Your Personality:We love a friendly and positive vibe! Make sure your application reflects your personality. Use a warm tone and share experiences that showcase your customer service skills and passion for creating memorable guest experiences.
Highlight Relevant Experience:When detailing your work history, focus on experiences that relate directly to the role. Whether it’s previous reception work or customer service roles, make sure to highlight how those experiences have prepared you for this position at Hilton.
Apply Through Our Website:Ready to take the plunge? We encourage you to apply through our website for a seamless experience. It’s the best way to ensure your application gets to us directly and stands out in the process!
How to prepare for a job interview at Hilton Reading
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at Hilton. Familiarise yourself with the hotel’s services and facilities, as well as the importance of creating memorable guest experiences. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. Highlighting these moments will demonstrate your ability to create a warm and welcoming environment, which is crucial for this position.
✨Emphasise Teamwork and Collaboration
Hilton values a collaborative work environment, so be ready to discuss how you work well within a team. Share specific instances where you contributed to a team goal or supported colleagues. This will show that you’re not just focused on individual success but also on fostering a positive workplace culture.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and the hotel's approach to guest experiences. This not only shows your enthusiasm for the role but also helps you gauge if Hilton is the right fit for you.
