Exceptional Hospitality Starts with You Picture yourself brightening someones day. When you join our Hotels team, thats exactly what youll do every time you come to work! As aReceptionist, youre not just ensuring a seamless check-in and check-out process youre spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualit...
Receptionist employer: Hilton Reading
At Hilton Reading, we pride ourselves on being a top employer, fostering a collaborative and inclusive work environment where every team member can thrive. With a strong focus on personal growth and sustainability, we offer unique opportunities for career advancement while ensuring a healthy work-life balance. Join us in a vibrant location that celebrates the art of service and teamwork, making your next career step both meaningful and rewarding.
