At a Glance
- Tasks: Train and inspire housekeeping teams to deliver top-notch service in a dynamic environment.
- Company: Join Omni Facilities Management, a leader in outsourced services for major hotel groups.
- Benefits: Enjoy competitive pay, flexible learning, and discounts on food, shopping, and cinema tickets.
- Other info: Permanent contract with career progression opportunities and a supportive team culture.
- Why this job: Make a real impact by training staff and ensuring high standards in hospitality.
- Qualifications: Experience in housekeeping and training, with excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Immediate start following a successful interview. We're hiring an Operational Support Manager to join our fantastic team here at Omni Facilities Management. Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups.
We are currently looking for enthusiastic and self-motivated candidates for the position of Housekeeping Trainer to be responsible for ensuring that all team members are adequately trained in the department to the standard required.
Benefits from working with the company:
- Two weekly payments
- Up to 20 days of paid holiday per year + 8 bank holidays
- Permanent contract of employment
- Enrolled onto our Trainer Academy providing you with a Training Qualification in both Training and Health and Safety
- Career progression on to our Management Programs & Flexible Learning Courses
- Company Benefits include retail discounts on food, shopping, clothes, and holidays, eating out and up to 55% on cinema tickets
- Opportunity to work with great teams for an industry leader!
Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)
MAIN DUTIES:
- Train each team member so that they are proficient enough to perform the key tasks and duties required
- Carry out refresher training and monitor and record trainees’ aptitude to ensure that they are delivering the expected standards in the time allocated
- Check the grooming standards before the start of the shift
- Liaise with department management or Area Manager regarding any relevant issues concerning staff
- Ensure all staff are trained on and fully conversant with all relevant areas of Health & Safety and required training paperwork is completed and signed
- Ensure all staff are trained on and adhere to policies and procedures, e.g., lost property
- Ensure employees are re-trained when required
- Assist with ensuring staff have all the necessary equipment needed to perform their duties
- Ensure all electrical equipment is in good working order and is checked regularly
- Complete weekly audits with the Area Manager, where appropriate and action issues
- Complete quality checks using the Omni Facilities Management quality app daily
PREVIOUS REQUIRED EXPERIENCE:
- Previous experience as a Housekeeping Trainer or Deputy Head Housekeeper in a large hotel
- Excellent knowledge of housekeeping operations
- Previous experience in delivering training to a diverse range of employees
- Desirable to have a training qualification
ESSENTIAL SKILLS:
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Ability to motivate and inspire others
- Ability to work effectively under pressure
Operational Support Manger in London employer: Hilton Park Lane
Omni Facilities Management is an exceptional employer, offering a supportive work culture and numerous benefits that enhance employee satisfaction. With opportunities for career progression through management programs and flexible learning courses, employees can thrive in their roles while enjoying perks such as retail discounts and generous holiday allowances. Join our dynamic team and be part of a leading company that values its workforce and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Manger in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hilton Park Lane. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hilton Park Lane
Don't be shy about reaching out to Hilton Park Lane directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operational Support Manger in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hilton Park Lane and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hilton Park Lane
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
