At a Glance
- Tasks: Provide exceptional service to guests and assist in creating memorable experiences.
- Company: Join Hilton, the UK's #1 Great Place to Work 2026!
- Benefits: Earn £12.71/hour, enjoy free meals, and access great discounts.
- Other info: Dynamic team environment with opportunities for personal development and growth.
- Why this job: Kickstart your career with a Customer Service Level 2 Apprenticeship at a leading hotel.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 26400 - 26400 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!
As a Guest Service Apprentice with Hilton, you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months with our training provider, Lifetime Training.
A WORLD OF REWARDS
- Hourly Rate of £12.71
- Free, healthy and high quality meals when on duty
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Modern and inclusive Team Member's areas
As a Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
What will I be doing?
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments
- Responsible for taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Follow company brand standards
What are we looking for?
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
Please note that interviews for this position will take place at an assessment centre on 21st May. If your application is shortlisted for this position, you will be invited to register to attend.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical.
Guest Service Agent Apprentice in Hardingstone employer: Hilton Northampton
Hilton is an exceptional employer, recognised as the UK's #1 Great Place to Work 2026, offering a vibrant work culture that prioritises personal development and employee well-being. As a Guest Service Agent Apprentice, you will benefit from competitive pay, comprehensive training, and unique perks such as discounted travel and high-quality meals, all while contributing to memorable guest experiences in a modern and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Agent Apprentice in Hardingstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hilton and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine at the assessment centre.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Agent Apprentice in Hardingstone
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your customer service experience and any relevant skills that align with what we’re looking for in a Guest Service Agent Apprentice.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a fantastic addition to our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at Hilton Northampton
✨Know Your Stuff
Familiarise yourself with Hilton's brand values and the specific role of a Guest Service Agent. Understand the importance of customer service in the hospitality industry and be ready to discuss how you can contribute to creating memorable experiences for guests.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills, attention to detail, and ability to handle multiple tasks. Think of situations where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Dress to Impress
First impressions matter, especially in hospitality! Make sure to dress smartly and maintain excellent grooming standards. This shows that you take the role seriously and understand the importance of professionalism in guest service.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training programme, opportunities for growth within Hilton, or how the team collaborates to enhance guest experiences. It shows your genuine interest in the role and the company.
