At a Glance
- Tasks: Supervise front office operations and create memorable guest experiences.
- Company: Join the UK's #1 Great Place to Work 2025, Hilton.
- Benefits: Earn £13.90/hour, enjoy free meals, and access amazing discounts.
- Other info: Dynamic work environment with a focus on inclusiveness and positivity.
- Why this job: Kickstart your career in hospitality with growth opportunities and supportive training.
- Qualifications: Experience in customer service and a passion for leading teams.
The predicted salary is between 28800 - 28800 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Hourly Rate of £13.90 plus front office incentives.
- Smart uniform provided.
- Free and healthy meals when on duty.
- Grow your Career! Personal Development programmes designed to support you at every step of your career.
- A chance to make a difference through our Corporate Responsibility programmes.
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets).
- Team Member Referral Program.
- High street discounts: with Perks at Work.
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days).
- Discounted dental and health cover.
- Free Parking.
- Modern and inclusive Team Member's areas.
As a Front Desk Supervisor, you will assist in the management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues.
Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have a passion for exceptional customer service, excellent communication, coaching, and problem-solving skills? Then this is the job for you!
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Front Desk Supervisor in London employer: Hilton London Syon Park
At Hilton, we pride ourselves on being the UK's #1 Great Place to Work 2025, fostering a vibrant culture of inclusiveness and positivity. As a Front Desk Supervisor, you'll benefit from exceptional training, career development opportunities, and a range of rewards including competitive pay, generous holiday allowances, and team member discounts. Join us in creating memorable experiences for our guests while enjoying a supportive work environment that values your growth and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into their values and mission. This way, you can show how your passion for hospitality aligns with their goal of creating memorable experiences.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills confidently, especially when discussing your leadership potential.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional on the day of your interview. A smart uniform not only shows respect but also reflects your understanding of the hospitality industry’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Desk Supervisor in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences. We want to see how you embody our spirit of warmth and inclusiveness.
Tailor Your Application:Make sure to customise your CV and cover letter for the Front Desk Supervisor role. Highlight relevant skills like customer service, team leadership, and problem-solving. We appreciate when applicants take the time to connect their experiences with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We value clarity, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Hilton London Syon Park
✨Know Your Stuff
Before the interview, make sure you understand the role of a Front Desk Supervisor inside out. Familiarise yourself with the hotel’s values and mission, especially their focus on hospitality and guest experience. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be ready to share examples of your leadership experience. Think about times when you’ve successfully managed a team or resolved conflicts. Highlight your coaching and problem-solving skills to demonstrate you’re the right fit for the job.
✨Prepare for Customer Scenarios
Expect questions about handling guest complaints or difficult situations. Prepare specific examples that showcase your exceptional customer service skills. Remember, it’s all about creating memorable experiences, so think about how you can turn a negative situation into a positive one.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
