Housekeeping Service Co-ordinator in London

Housekeeping Service Co-ordinator – Hilton London Metropole
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, Line Manager
Hours of work: 0–40 hours per week, available to work some weekends.
Company Overview
HotelCare, the UK\’s foremost hotel support services provider, boasts over 30 years of experience serving up to 200+ hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe Ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
Benefits Package
Up to 28 days paid holidays.
A permanent job with flexible working hours.
Free lunch on duty (site dependant).
Full on‑site training.
Salary finance with exclusive rates – access to loans or wage advances (available once probation is complete).
Career progression with the opportunity to undertake a HotelCare apprenticeship.
Automatic enrolment into a workplace pension, after 3 months’ service.
Recognition, incentives and awards.
Job Overview
The Housekeeping Service Co‑ordinator is responsible for ensuring exceptional guest experiences by managing service requests, coordinating timely room readiness, maintaining corridor cleanliness, and operating/overseeing the deployment of robotic vacuums. This role acts as a key liaison between guests and operational teams to deliver seamless hospitality services.
Key Responsibilities
Receive and process guest requests promptly and accurately.
Coordinate room deliveries (amenities, luggage, special items) ensuring timely service.
Monitor housekeeping schedules to ensure rooms are ready on time for arrivals and after service requests.
Communicate with housekeeping and maintenance teams to resolve delays or issues.
Conduct regular checks of corridors and public areas for cleanliness and safety.
Operate and monitor corridor robots throughout shift.
Troubleshoot minor technical issues and elevate complex problems to the tech support team.
Provide courteous and professional assistance to guests at all times.
Handle complaints or concerns promptly, escalating when necessary.
Skills & Qualifications
Strong communication and interpersonal skills.
Ability to multitask and prioritise in a fast‑paced environment.
Basic technical knowledge for operating automated service systems.
Attention to detail and commitment to cleanliness standards.
Previous experience in hospitality or guest services preferred.
Performance Indicators
Guest satisfaction scores.
Timeliness of room readiness and request fulfilment.
Corridor cleanliness audit results.
Efficiency and uptime of robotic services.
Flexibility
You may be required to work different and/or additional hours of work and carry out additional reasonable tasks to meet the needs of the company and its clients.
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