At a Glance
- Tasks: Keep hotel rooms spotless and ensure guest satisfaction with your cleaning skills.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, and free lunch on duty.
- Other info: Great career progression opportunities, including a chance to undertake an apprenticeship.
- Why this job: Be part of a dynamic team making a real difference in guest experiences.
- Qualifications: Experience in hospitality preferred, but a positive attitude and willingness to learn are key.
The predicted salary is between 20000 - 25000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description Key Responsibilities:
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification Experience:
Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Aware of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Evening Room Attendant in London employer: Hilton London Metropole
HotelCare is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours, comprehensive training, and opportunities for career progression through apprenticeships, we ensure our team members thrive in a dynamic environment. Our commitment to sustainability and quality service, combined with benefits like up to 28 days of paid holiday and free lunches on duty, makes HotelCare a rewarding place to build your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Room Attendant in London
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances about your job search. You never know who might have a lead on an opening at HotelCare or another hotel. Plus, personal connections can give you a leg up!
✨Tip Number 2
Get your hands dirty! If you can, visit local hotels and ask to speak with the hiring manager. Showing up in person can make a lasting impression and demonstrate your enthusiasm for the role of Evening Room Attendant.
✨Tip Number 3
Be ready for the interview! Research common questions for housekeeping roles and practice your answers. Highlight your attention to detail and customer service skills, as these are key for impressing at HotelCare.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest openings and updates about HotelCare, making it easier for us to connect with you.
We think you need these skills to ace Evening Room Attendant in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in housekeeping or similar roles. We want to see how your skills align with what we’re looking for, so don’t hold back!
Show Off Your Attention to Detail:Since cleanliness is key for us, emphasise your attention to detail in your application. Share examples of how you’ve maintained high standards in previous jobs – it’ll make you stand out!
Be Honest About Your Availability:Flexibility is important in this role, so be upfront about your availability. If you can work weekends or different hours, let us know! It shows you’re ready to jump in when needed.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Hilton London Metropole
✨Know Your Role
Before the interview, make sure you understand the responsibilities of an Evening Room Attendant. Familiarise yourself with tasks like cleaning guest rooms, changing linens, and maintaining hygiene standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Experience
If you've worked in housekeeping or a similar role before, be ready to share specific examples of your experience. Talk about how you maintained cleanliness, handled guest requests, or dealt with any challenges. This will demonstrate your capability and give the interviewer confidence in your skills.
✨Emphasise Your Team Spirit
HotelCare values teamwork, so highlight your ability to work well with others. Share instances where you collaborated with colleagues or contributed to a positive work environment. This shows that you can thrive in a fast-paced setting and are ready to support your team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the company culture, training opportunities, or what a typical day looks like for a Room Attendant. This not only shows your interest but also helps you determine if the job is the right fit for you.
