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- Tasks: Manage linen stock, respond to guest requests, and maintain high standards of cleanliness.
- Company: Join a vibrant hotel team dedicated to guest satisfaction.
- Benefits: Enjoy up to 28 days holiday, flexible hours, and free lunch on duty.
- Why this job: Be part of a dynamic environment where your efforts directly enhance guest experiences.
- Qualifications: Experience in hospitality is a plus, but a positive attitude is key!
- Other info: Opportunities for career progression and on-site training await you.
The predicted salary is between 1200 - 1400 £ per month.
As a Linen Porter, you'll be an essential member of our team, working together in a dynamic environment to handle linen management efficiently. Your role involves coordinating linen stock throughout the hotel, responding promptly to guest requests, and upholding the standards of excellence that enhance our guests' satisfaction and enjoyment.
Hours of work: 0-40 hours per week / Available to work some weekends.
Responsibilities:
- Manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens.
- Adhere to health and safety policies, promptly report any issues, and maintain linen-related equipment.
- Ensure proper storage and manage linen inventory.
- Provide guest assistance respectfully, addressing concerns promptly.
- Collaborate with team members to achieve cleanliness goals and maintain a positive working environment.
- Follow instructions from supervisors and managers regarding cleaning schedules and specific tasks.
Person specification:
Experience: Prior experience in a similar role, preferably within a hotel, resort, or hospitality environment, is valued, though not mandatory. Familiarity with linen management procedures, such as sorting, folding, and distribution, is advantageous.
Skills And Knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Benefits:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Linen Porter employer: Hilton London Metropole
Contact Detail:
Hilton London Metropole Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linen Porter
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the place. Familiarise yourself with their services and values. This way, you can show them you're genuinely interested and ready to contribute to their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to teamwork and customer service. Prepare some examples from your past experiences that highlight your skills and 'Can Do' attitude. We want to see how you handle challenges!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look neat and professional. It’s all about making a great first impression, and we want to see that you take pride in your appearance, just like you would in your work.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Linen Porter
Some tips for your application 🫡
Show Your Experience: Even if you haven't worked as a Linen Porter before, highlight any relevant experience in hospitality or similar roles. We love to see how your past jobs can relate to what we do here at StudySmarter!
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. We want to see how you fit into our team and how you can contribute to our linen management efforts.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hilton London Metropole
✨Know Your Linen Management
Familiarise yourself with basic linen management procedures like sorting, folding, and distribution. Being able to discuss these processes during the interview will show that you understand the role and are ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Since you'll be assisting guests, demonstrating your ability to handle requests and concerns respectfully will make a great impression.
✨Demonstrate Team Spirit
Think of instances where you've successfully collaborated with others. Highlighting your ability to work as part of a team will resonate well, as this role requires coordination with colleagues to maintain cleanliness and efficiency.
✨Be Ready for Flexibility
Since the job may require you to adapt to different hours and tasks, be prepared to discuss your flexibility and willingness to learn. Showing that you have a 'Can Do' attitude will align perfectly with what they’re looking for.
