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- Tasks: Coordinate housekeeping services to ensure guests have an exceptional experience.
- Company: Join HotelCare, the UK's leading hotel support services provider.
- Benefits: Enjoy flexible hours, up to 28 days holiday, and free lunch on duty.
- Why this job: Be a key player in delivering seamless hospitality and innovative cleaning solutions.
- Qualifications: Strong communication skills and a passion for guest service are essential.
- Other info: Great career progression opportunities and a chance to work with cutting-edge technology.
The predicted salary is between 24000 - 36000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, Line Manager
Hours of work: 0–40 hours per week, available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200+ hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe Ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
Benefits Package:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free lunch on duty (site dependant).
- Full on-site training.
- Salary finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare apprenticeship.
- Automatic enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: The Housekeeping Service Co-ordinator is responsible for ensuring exceptional guest experiences by managing service requests, coordinating timely room readiness, maintaining corridor cleanliness, and operating/overseeing the deployment of robotic vacuums. This role acts as a key liaison between guests and operational teams to deliver seamless hospitality services.
Key Responsibilities:
- Receive and process guest requests promptly and accurately.
- Coordinate room deliveries (amenities, luggage, special items) ensuring timely service.
- Monitor housekeeping schedules to ensure rooms are ready on time for arrivals and after service requests.
- Communicate with housekeeping and maintenance teams to resolve delays or issues.
- Conduct regular checks of corridors and public areas for cleanliness and safety.
- Operate and monitor corridor robots throughout shift.
- Troubleshoot minor technical issues and elevate complex problems to the tech support team.
- Provide courteous and professional assistance to guests at all times.
- Handle complaints or concerns promptly, escalating when necessary.
Skills & Qualifications:
- Strong communication and interpersonal skills.
- Ability to multitask and prioritise in a fast-paced environment.
- Basic technical knowledge for operating automated service systems.
- Attention to detail and commitment to cleanliness standards.
- Previous experience in hospitality or guest services preferred.
Performance Indicators:
- Guest satisfaction scores.
- Timeliness of room readiness and request fulfilment.
- Corridor cleanliness audit results.
- Efficiency and uptime of robotic services.
Flexibility: You may be required to work different and/or additional hours of work and carry out additional reasonable tasks to meet the needs of the company and its clients.
Housekeeping Service Co-ordinator employer: Hilton London Metropole
Contact Detail:
Hilton London Metropole Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Service Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Housekeeping Service Co-ordinator role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for roles that catch your eye. The more you put yourself out there, the better your chances of getting noticed.
✨Tip Number 3
Prepare for interviews by researching common questions for hospitality roles. Practice your responses, focusing on your communication skills and ability to multitask. Show them you’re ready to handle the fast-paced environment!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. It shows your enthusiasm for the position and reinforces your commitment to providing exceptional guest experiences.
We think you need these skills to ace Housekeeping Service Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housekeeping Service Co-ordinator role. Highlight your relevant experience in hospitality and any skills that match the job description, like communication and multitasking.
Showcase Your Skills: Don’t just list your previous jobs; explain how your skills can benefit us at HotelCare. Mention any experience with guest services or technical knowledge of automated systems, as these are key for this role.
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through! Show us your passion for hospitality and how you handle guest interactions, as this is crucial for the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at HotelCare!
How to prepare for a job interview at Hilton London Metropole
✨Know the Company Inside Out
Before your interview, take some time to research HotelCare and its commitment to sustainable cleaning solutions. Understanding their values and services will help you align your answers with what they’re looking for in a Housekeeping Service Co-ordinator.
✨Showcase Your Communication Skills
As this role involves liaising between guests and operational teams, be prepared to demonstrate your strong communication skills. Think of examples from your past experiences where you effectively handled guest requests or resolved issues.
✨Prepare for Technical Questions
Since the job requires basic technical knowledge for operating automated service systems, brush up on any relevant tech skills. Be ready to discuss how you would troubleshoot minor issues with robotic vacuums or other equipment.
✨Highlight Your Attention to Detail
Attention to detail is crucial in housekeeping. Prepare specific examples that showcase your commitment to cleanliness and how you’ve ensured high standards in previous roles. This will resonate well with the interviewers.
