At a Glance
- Tasks: Lead a dynamic housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy up to 28 days paid holiday, flexible hours, and free lunch on duty.
- Other info: Work in a fast-paced environment with a focus on sustainability and quality service.
- Why this job: Make a real impact in hospitality while developing your career with training and progression opportunities.
- Qualifications: Previous supervisory experience in hospitality and strong teamwork skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe Ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
Benefits Package:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.
Key Responsibilities:
- Working in fast paced high energy environment and checking the quality of rooms.
- Organising staff rotas.
- Working closely with the supervisory team to support the Head Housekeeper.
- Supporting the Housekeeping team with ongoing training and development.
- Maintaining the standards set by HotelCare and our client at all times.
- Meeting daily targets.
- Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.
Person Specification:
Experience:- Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
- Strong knowledge of housekeeping operations and team coordination skills.
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Aware of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Seniority Level: Mid-Senior level
Employment Type: Part-time
Job Function: Sales and Business Development
Industries: Hospitality
Floor Supervisor employer: Hilton London Metropole
HotelCare is an exceptional employer, offering a dynamic work environment at the Hilton London Metropole where teamwork and guest satisfaction are paramount. With a commitment to employee growth through comprehensive training and apprenticeship opportunities, alongside a generous benefits package including flexible hours and up to 28 days of paid holiday, HotelCare fosters a supportive culture that values both individual contributions and collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at HotelCare or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by practising common questions related to housekeeping and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your ‘Can Do’ attitude during interviews! Employers love candidates who are adaptable and willing to learn. Share examples of how you’ve tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our team.
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your supervisory experience in hospitality, especially in housekeeping. We want to see how your skills match the role of Floor Supervisor, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Floor Supervisor position. Share your passion for maintaining high standards and your ability to lead a team effectively.
Show Off Your Attention to Detail:In the hospitality industry, attention to detail is key. When writing your application, include examples that demonstrate your meticulous nature and how it has positively impacted guest satisfaction in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at HotelCare!
How to prepare for a job interview at Hilton London Metropole
✨Know Your Stuff
Before the interview, brush up on your knowledge of housekeeping operations and the specific responsibilities of a Floor Supervisor. Familiarise yourself with HotelCare's values and their commitment to sustainability, as this will show your genuine interest in the company.
✨Showcase Your Experience
Be ready to discuss your prior supervisory experience in hospitality. Prepare examples that highlight your ability to manage a team, maintain high standards, and meet daily targets. This will demonstrate your capability to handle the fast-paced environment of the role.
✨Demonstrate Your 'Can Do' Attitude
During the interview, convey your flexibility and willingness to learn. Share instances where you've adapted to changing situations or taken on additional responsibilities. This will resonate well with the company's need for adaptability in their staff.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the training opportunities available for the Housekeeping team or how they measure success in the role. This shows your enthusiasm for the position and your desire to contribute positively to the team.
