At a Glance
- Tasks: Support the Sales team with admin, customer service, and lead development to boost revenue.
- Company: Join the UK's #1 Great Place to Work 2026, known for its inclusive culture.
- Benefits: Earn up to £28,500, enjoy free meals, and access amazing discounts.
- Other info: Enjoy 28 days holiday, modern team areas, and opportunities for personal development.
- Why this job: Make a real impact in hospitality while growing your career with fantastic training.
- Qualifications: Strong communication skills and IT proficiency; sales experience is a plus.
The predicted salary is between 28500 - 28500 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS:
- Annual salary up to £28,500
- Free and healthy meals when on duty
- Grow your Career!
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking (depending on availability)
- Guest Experience Day after successfully passing probation
- Modern and inclusive Team Member's areas
What will I be doing?
As a Cluster Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
- Understand fully the hotel amenities, packages and promotions
- Generate and develop sales leads and contact potential clients to build business relationships
- Produce quotations and written confirmation to all clients
- Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Arrange and carry out Hotel show rounds
What are we looking for?
A Cluster Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Excellent communication skills
- High level of IT skills, including Excel, PowerPoint, and Word
- Proactive approach to meeting deadlines and targets
- Excellent organisational and administration skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a sales role
- Relevant degree, in a sales or business discipline, from an academic institution
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical.
Cluster Sales Coordinator employer: Hilton London Kensington
Join Hilton, the UK's #1 Great Place to Work 2026, where our vibrant culture of inclusiveness and positivity empowers you to thrive in your role as a Cluster Sales Coordinator. With exceptional training, career development opportunities, and a range of benefits including discounted hotel stays and generous holiday allowances, you'll find a rewarding environment that values your contributions and supports your growth in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Sales Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly fits into their team.
✨Tip Number 3
Practice your pitch! Be ready to talk about your skills and experiences in a way that highlights how you can contribute to the team. Keep it engaging and relevant to the role of Cluster Sales Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our amazing team.
We think you need these skills to ace Cluster Sales Coordinator
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! We want to see how you connect with our mission to share the light and warmth of hospitality. Share any experiences that highlight your enthusiasm for creating memorable guest experiences.
Tailor Your Application:Make sure to customise your application to fit the Cluster Sales Coordinator role. Highlight your relevant skills and experiences, especially in sales and customer service. We appreciate when candidates take the time to align their background with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing company culture right there!
How to prepare for a job interview at Hilton London Kensington
✨Know Your Stuff
Before the interview, make sure you fully understand the hotel’s amenities, packages, and promotions. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role of Cluster Sales Coordinator.
✨Show Off Your Skills
Highlight your excellent communication and IT skills during the interview. Be ready to discuss how you've used tools like Excel, PowerPoint, and Word in previous roles. Prepare examples that demonstrate your proactive approach to meeting deadlines and targets.
✨Be a Problem Solver
Prepare to discuss how you would monitor customer satisfaction and resolve issues. Think of specific instances where you've successfully handled customer complaints or challenges in the past, as this will showcase your ability to maintain strong business relationships.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture and growth opportunities within the company. This shows your enthusiasm for the role and your desire to be part of their inclusive and positive environment.
