At a Glance
- Tasks: Provide top-notch customer service, assist with check-ins, and manage guest inquiries.
- Company: Join Hilton Heathrow T5, voted the UK’s #1 Great Place to Work 2025!
- Benefits: Enjoy hotel discounts, flexible pay options, and industry-leading training opportunities.
- Other info: Work in a supportive environment with opportunities for advancement.
- Why this job: Be part of a dynamic team that values your growth and offers real career development.
- Qualifications: Strong communication skills and a passion for delivering exceptional guest experiences.
The predicted salary is between 24750 - 30250 £ per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
What is in it for you?
As part of the Hilton Heathrow T5 team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- A day in the life of…
Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests.
Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace.
You’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel.
As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first‑class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily.
Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk.
Good organisational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue.
You should be detail‑oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use.
Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Hilton Heathrow T5, we recognise that people are the heart of our business.
As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
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Guest Service Assistant in Slough employer: Hilton London Heathrow Airport Terminal 5
At Hilton, we pride ourselves on being an exceptional employer, where our commitment to hospitality extends to our team members. With a vibrant workplace culture that celebrates teamwork, integrity, and leadership, we offer ample opportunities for personal and professional growth in the heart of the hospitality industry. Join us and be part of a globally recognised team that not only values your contributions but also supports your career journey in creating memorable experiences for our guests.
Contact Details:
Hilton London Heathrow Airport Terminal 5 Recruitment Team
