At a Glance
- Tasks: Lead the Front Office team to enhance guest experiences and maximise room occupancy.
- Company: Join a vibrant hotel brand focused on exceptional service and guest satisfaction.
- Benefits: Competitive pay, career development opportunities, and a dynamic work environment.
- Other info: Join a supportive team that values training and teamwork.
- Why this job: Be a key player in creating memorable stays for guests while developing your leadership skills.
- Qualifications: Previous supervisory experience in hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
What will I be doing?
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards.
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures.
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
- Monitor staffing levels to meet cover business demands.
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures.
- Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team.
What are we looking for?
- Previous supervisory experience in Front Office within the hotel/leisure/retail.
- Excellent leadership, interpersonal and communication skills.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Excellent grooming standards.
- Flexibility to respond to a variety of work situations.
- Ability to work on your own and as part of a team.
Front Office Team Lead: Guest Experience & Upselling in Slough employer: Hilton London Heathrow Airport Terminal 5
As a Front Office Team Lead at our esteemed hotel, you will thrive in a dynamic and supportive work environment that prioritises guest satisfaction and employee development. We offer comprehensive training programmes, opportunities for career advancement, and a culture that values teamwork and innovation, all set in a vibrant location that enhances your work-life balance. Join us to be part of a team that not only recognises your contributions but also encourages you to grow within the hospitality industry.
Contact Details:
Hilton London Heathrow Airport Terminal 5 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Lead: Guest Experience & Upselling in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the hotel industry and let them know you're on the lookout for a Front Office Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to discuss your previous supervisory experience and how you've improved guest satisfaction. Bring examples of how you've used upselling techniques to boost revenue.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, don’t just apply through the usual channels. Head over to our website and apply directly. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the interview! Research the hotel brand's loyalty scheme and think about how you can contribute to maximising room occupancy. Be ready to discuss how you would train and develop your team to ensure they deliver top-notch customer service.
We think you need these skills to ace Front Office Team Lead: Guest Experience & Upselling in Slough
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let us see your enthusiasm for creating memorable guest experiences. Share specific examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
Highlight Your Leadership Skills:We want to know about your supervisory experience! Make sure to mention any leadership roles you've had and how you’ve successfully managed a team. Use clear examples to demonstrate your ability to motivate and train others.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight relevant skills and experiences that align with our focus on upselling and maintaining high standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hilton London Heathrow Airport Terminal 5
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its services, facilities, and loyalty schemes. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front Office Team Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Be ready to discuss how you can motivate and train your team.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Think of specific instances where you've gone above and beyond for guests. Highlight your commitment to delivering high-quality service and how you handle pressure while maintaining a positive attitude.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle various scenarios. Practice responses to questions like how you'd deal with an unhappy guest or how you'd manage staffing during peak times. This will help you think on your feet during the interview.
