At a Glance
- Tasks: Support the Front Office Manager in delivering exceptional guest experiences and managing operations.
- Company: Join a vibrant hotel team focused on excellence and guest satisfaction.
- Benefits: Competitive pay, career growth, and a fun work environment.
- Other info: Great opportunity for personal development and teamwork.
- Why this job: Be part of a dynamic team that values your input and creativity.
- Qualifications: Previous supervisory experience and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
What will I be doing?
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards.
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures.
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
- Monitor staffing levels to meet cover business demands.
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures.
- Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team.
What are we looking for?
- Previous supervisory experience in Front Office within the hotel/leisure/retail.
- Excellent leadership, interpersonal and communication skills.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Excellent grooming standards.
- Flexibility to respond to a variety of work situations.
- Ability to work on your own and as part of a team.
Assistant Front Office Manager in Slough employer: Hilton London Heathrow Airport Terminal 5
As an Assistant Front Office Manager, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of teamwork and excellence, ensuring that every team member is equipped with the knowledge and skills to deliver outstanding guest experiences. Located in a vibrant area, we offer competitive benefits and unique opportunities to engage with a diverse clientele, making your role both meaningful and rewarding.
Contact Details:
Hilton London Heathrow Airport Terminal 5 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the hotel industry and let them know you're on the lookout for an Assistant Front Office Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the hotel brand and its loyalty scheme. Show us that you understand their values and how you can contribute to enhancing guest satisfaction and team performance. Tailor your responses to highlight your supervisory experience and leadership skills.
✨Tip Number 3
Practice your up-selling techniques! Think of ways you can promote hotel services and facilities during your interview. This will demonstrate your sales attitude and commitment to maximising room occupancy at the best rates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Assistant Front Office Manager in Slough
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how excited you are about creating memorable experiences for guests and how you can contribute to our Front Office team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience in front office operations. We’re looking for specific examples of how you've led teams, improved guest satisfaction, or maximised occupancy rates in your previous roles.
Highlight Your Leadership Skills:As an Assistant Front Office Manager, strong leadership is key. Use your application to showcase your supervisory experience and how you've successfully trained and developed team members in the past. We want to know how you can inspire others!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Hilton London Heathrow Airport Terminal 5
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Front Office Manager. Familiarise yourself with the key tasks like overseeing operations, evaluating guest satisfaction, and promoting the hotel brand's loyalty scheme. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this position requires excellent leadership and interpersonal skills, be prepared to share specific examples from your previous experience. Think about times when you successfully managed a team or resolved conflicts. Highlight how you trained and developed team members, as this will demonstrate your commitment to fostering a positive work environment.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of this role, so come ready to discuss how you've delivered exceptional service in the past. Share stories that illustrate your ability to handle pressure and maintain high standards, especially during busy periods. This will show that you can keep calm and ensure guest satisfaction, even when things get hectic.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask the interviewer. Inquire about the hotel's approach to staff training or how they measure guest satisfaction. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
