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- Tasks: Lead restaurant operations, ensuring excellent service and guest satisfaction.
- Company: Join Hilton London Gatwick, a stylish hotel connected to Gatwick South terminal.
- Benefits: Competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Strong leadership skills and experience in managing teams in a hospitality setting.
- Other info: Exciting career progression opportunities within the growing Arora group.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About us... Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.
A bit about what you will do... Restaurant Managers in our stylish hotel oversee restaurant operations for the outlet, ensuring the team delivers warm, welcoming and excellent service that consistently exceeds guests’ expectations. Lead by example and foster team dynamics to ensure the team remains focused on meeting guests’ needs and brand standards. Monitor the performance of the restaurant through analysis of guest feedback and financial results, initiating corrective action as needed. Develop and implement strategies to enhance guest satisfaction and loyalty. Assist with the preparation of the annual operating budget. Manage budgets, reduce costs and maximise profitability. Communicate and enforce policies and procedures regarding pouring measures and age verification. Plan and execute marketing campaigns and promotions to attract and retain guests. Work closely with the Head Chef and The Director of Food and Beverage to identify pertinent concepts and menu design for the outlet in line with brand standards. Conduct daily briefings with the team and attend daily Food and Beverage meetings with the leadership team to ensure a seamless guest experience. Manage staffing levels according to business demands. Address any guest concerns promptly, attentively and efficiently. Coach, train, and support the team to provide consistently high standards while continually seeking improvement.
More about you... Strong leadership and motivational abilities. Excellent attention to detail and drive to maintain high standards. Strong communication, interpersonal and organisational skills. Full understanding of financial aspects, budgeting and profit and loss. Flexibility to adapt to changing priorities and operational needs. Proven experience in managing, coaching, challenging and developing teams. Approachable and positive manner with a “can do” attitude. Ability to use initiative in challenging situations and under pressure. A smart and professional appearance. Proven track record in a similar position within a 4-star hotel. High standard of English, both written and spoken. Experience of working with brand standards.
What’s in it for you… Competitive salary. Holiday – 28 days holiday, enhanced after 5 years of service. But there’s more... Free meals on duty. Complimentary on-site parking is available whilst on duty. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
RESTAURANT MANAGER/OUTLET in Horley employer: Hilton London Gatwick
Contact Detail:
Hilton London Gatwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RESTAURANT MANAGER/OUTLET in Horley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hilton London Gatwick's vibe. Visit their website, read reviews, and see what guests are saying. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the role of Restaurant Manager. Highlight your leadership skills and how you've boosted guest satisfaction in the past.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, especially in the hospitality industry. A polished appearance shows that you take the opportunity seriously and respect the brand standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace RESTAURANT MANAGER/OUTLET in Horley
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the restaurant industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing excellent service and creating memorable experiences for guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the role of Restaurant Manager. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for our team. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Hilton London Gatwick!
How to prepare for a job interview at Hilton London Gatwick
✨Know the Venue Inside Out
Before your interview, take some time to research Hilton London Gatwick and its restaurant offerings. Familiarise yourself with their menu, service style, and guest feedback. This will not only show your genuine interest but also help you discuss how you can enhance guest satisfaction and loyalty.
✨Showcase Your Leadership Skills
As a Restaurant Manager, strong leadership is key. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and develop staff. Be ready to discuss specific situations where you improved team dynamics or addressed challenges effectively.
✨Demonstrate Financial Acumen
Since managing budgets and maximising profitability is crucial for this role, brush up on your financial knowledge. Be prepared to discuss your experience with budgeting, profit and loss analysis, and any strategies you've implemented to reduce costs while maintaining high standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest concerns. Think of examples where you've turned a negative guest experience into a positive one, showcasing your approach to customer service and operational excellence.
