At a Glance
- Tasks: Supervise reception, provide excellent customer service, and support the team.
- Company: Join a dynamic team in a fast-paced hospitality environment.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Exciting role with continuous learning and development opportunities.
- Why this job: Be a key player in creating memorable guest experiences every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 29231 - 29231 £ per year.
We are currently recruiting for a Reception Supervisor to join our Truly Talented team. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual looking for career growth and a new challenge in a fast-paced, busy, hardworking team environment.
What we offer:
- £29231.28 per annum
- Permanent, full-time contract (40hrs per week)
Your role:
As a Reception Supervisor, you assist with the day-to-day running of the reception and supervise the department in the absence of the manager. You will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. You'll work in a busy and hardworking team environment, where you'll continually learn and develop.
Responsibilities of a Reception Supervisor will include but are not limited to:
- To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
- To be confident in assisting in the smooth running of the reception;
Reception Supervisor employer: Hilton London Angel Islington
Join our Truly Talented team as a Reception Supervisor, where we prioritise employee growth and development in a dynamic and supportive work culture. With a competitive salary of £29,231.28 per annum and a permanent, full-time contract, you will thrive in a fast-paced environment that values excellent service and teamwork. Our commitment to fostering a positive atmosphere ensures that every team member feels valued and empowered to excel in their role.
Contact Details:
Hilton London Angel Islington Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Supervisor role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Practice makes perfect! Before any interviews, do a mock interview with a friend or family member. Focus on showcasing your customer service skills and how you handle guest queries – it’s all about that warm, friendly approach!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working as a Reception Supervisor. Show them you’re eager to be part of their team!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like Reception Supervisor. Plus, it shows you’re serious about joining our Truly Talented team!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the Reception Supervisor role. We love seeing how your past experiences align with what we’re looking for, so be specific!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this position. Keep it concise but impactful, and make sure to mention your customer service skills and any supervisory experience you have.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Truly Talented team!
How to prepare for a job interview at Hilton London Angel Islington
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they operate as a team. This will help you align your answers with what they’re looking for in a Reception Supervisor.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Be ready to discuss how you handle difficult situations and maintain professionalism under pressure.
✨Demonstrate Leadership Qualities
Since you'll be supervising the reception team, highlight your leadership skills. Share instances where you've successfully led a team or trained new staff. This shows that you can step up in the absence of the manager and keep the team motivated.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for supervisory roles. Think about how you would answer questions like 'How do you prioritise tasks during busy periods?' or 'What does excellent customer service mean to you?'. Practising these will boost your confidence.
