At a Glance
- Tasks: Manage front office operations and ensure guest satisfaction during night shifts.
- Company: Join the UK's #1 Great Place to Work 2026, Hilton.
- Benefits: Annual salary of £29,000, free meals, and amazing career growth opportunities.
- Other info: Enjoy high street discounts, team member travel perks, and a supportive work environment.
- Why this job: Be part of a passionate team creating unforgettable guest experiences.
- Qualifications: Previous supervisory experience in hospitality and strong customer service skills.
The predicted salary is between 29000 - 29000 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Annual Salary £29,000
- Smart uniform provided and laundered
- Free and healthy meals when on duty
- Grow your Career; your next position could be as a Front Office Supervisor/Team Leader
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Discounted Taxi when public transport stops running
- Modern and inclusive Team Member's areas
What will I be doing?
As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Serve as a point of contact for regular and important Guests
- Complete Night Audit duties
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early staff / Duty Manager
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct Health and Safety Checks and Night Walks
- Maintain a good status awareness of all hotel areas
What are we looking for?
Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous supervisory experience in Front Office within the hotel, leisure or retail sector
- Competent level of IT proficiency
- Excellent leadership and management skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Positive attitude and good communication skills
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in the hotel industry
- Previous experience with Front Office Management Systems
- Previous experience with cash handling
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Assistant Night Manager in Birkenhead employer: Hilton Liverpool
At Hilton, we pride ourselves on being the UK's #1 Great Place to Work 2026, fostering a vibrant and inclusive work culture that empowers our team members to thrive. As an Assistant Night Manager, you'll benefit from comprehensive training, career development opportunities, and a range of rewards including competitive salary, generous holiday allowance, and exclusive discounts, all while contributing to our mission of sharing the light and warmth of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager in Birkenhead
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your customer service skills! As an Assistant Night Manager, you'll be the face of the hotel during the night shift. Role-play common guest scenarios with a friend to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to embrace the opportunities that come with being part of such a fantastic workplace.
We think you need these skills to ace Assistant Night Manager in Birkenhead
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to creating memorable guest experiences. We want to see how you embody our spirit of warmth and inclusiveness.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Night Manager role. Highlight relevant supervisory experience and skills that match the job description. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way to joining our amazing team!
How to prepare for a job interview at Hilton Liverpool
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s services, policies, and local area. This shows your genuine interest in the role and helps you answer questions more confidently.
✨Showcase Your Leadership Skills
As an Assistant Night Manager, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you successfully led a team or handled a challenging situation. This will highlight your capability to manage under pressure.
✨Practice Customer Service Scenarios
Expect questions about how you would handle specific guest situations. Think of scenarios where you provided excellent customer service or resolved complaints effectively. Practising these responses can help you stand out.
✨Dress to Impress
First impressions matter! Make sure you’re dressed smartly and professionally for the interview. This reflects your understanding of the hospitality industry and your commitment to maintaining high grooming standards.
