At a Glance
- Tasks: Lead the Front Office Team to create unforgettable guest experiences and manage daily operations.
- Company: Join the vibrant Hart Shoreditch Hotel, part of Hilton's unique Curio Collection.
- Benefits: Enjoy competitive salary, travel perks, mental health resources, and generous holiday allowance.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in delivering exceptional hospitality and making lasting memories for guests.
- Qualifications: Passion for hospitality, leadership skills, and a commitment to teamwork and integrity.
The predicted salary is between 36000 - 39000 £ per year.
Exceptional Hospitality Starts with You. As a Front Office Manager at Hart Shoreditch Hotel, Curio Collection, you’re not just supervising daily front office operations during the night – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
How We'll Help You Thrive:
- Salary: £36,000-£39,000 per annum (based on experience)
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Employee Meal Allowance
- Discounts on F&B outlets
- Recommend a Friend Scheme
- Company’s Pension with enhanced personal pension plan
- Trainings to get started and continue to grow and loads of opportunities to progress
Hart Shoreditch Hotel London, Curio Collection by Hilton is a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch. Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.
About Curio Collection by Hilton Hotels: Hilton’s Curio Collection brand appeals to travelers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.
Responsibilities:
As Front Office Manager, you will be managing the Front Office Team to ensure that Team Members are prepared and well informed to deliver Guests an exceptional experience from check-in through check-out. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Complete the schedules/rota for Front Office and monitor staffing levels to meet cover business demands
- Resolve staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Conduct annual Appraisals with Team Members and performance reviews
- Comply with hotel security, fire regulations and all health and safety legislation
- Have knowledge of and implement company policy and procedures with regards to FO in order to satisfy internal and external audit requirements. Regularly reviewing and updating Standard Operating Procedures
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
Qualifications:
What It Takes to Make the Stay: At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Front Office Manager in London employer: Hilton Hotels
At Hart Shoreditch Hotel London, Curio Collection by Hilton, we pride ourselves on fostering a vibrant and inclusive work culture that values exceptional hospitality and teamwork. As an Assistant Night Front Desk Manager, you will enjoy competitive benefits including generous travel perks, mental health resources, and opportunities for personal and professional growth in the heart of London's creative scene. Join us to be part of a supportive team that not only prioritises your wellbeing but also encourages you to take ownership and inspire others in delivering unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hilton Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hilton Hotels
Don't be shy about reaching out to Hilton Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hilton Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hilton Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
