Front Desk Agent in London

Exceptional Hospitality Starts with You. Do you want to be a part of something unique? Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Front Desk Agent at Hart Shoreditch Hotel, Curio Collection, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive: At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – £28,683.20 per annum, with opportunities to grow your career with Hilton.
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Employee Meal Allowance – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme – Supporting you as you plan for the future.
• High street discounts – Access a range of exclusive savings through Perks at Work.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.

Hart Shoreditch Hotel London, Curio Collection by Hilton is a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Front Desk Agent. Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.

About Curio Collection by Hilton Hotels: Hilton’s Curio Collection brand appeals to travelers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.

Responsibilities: The Front Desk Agent is responsible to provide excellent guest service and create a safe and friendly environment for employees and guests by promoting goods and services, assigning rooms, registering guests, receiving cash and credit payments. They need to be a great communicator between various departments and management on guest comments and concerns. Respond quickly to incoming calls, lobby visitors and team members needing front desk support. Have full knowledge of hotel safety and emergency procedure.

Here's what you'll do during a typical day:

• To maintain a high profile presence on the Reception desk and be accessible to guests and clients at all times.
• Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guests whenever the possibility arises in order to maximize hotel sales.
• To be fully conversant and able to operate the hotels property management system (OnQ PMS).
• To be aware of the hotels availability to ensure that every opportunity is taken to maximize room sales and upselling opportunities.
• To deal with cash, cheque, credit card and sales ledger transactions in accordance with the hotel standards of procedures (SOP) manual, and to ensure that any discrepancies are reported immediately.
• To ensure the float handed over is checked and correct on every occasion.
• To ensure you correctly conclude all necessary end of shift balancing within the given time frame.
• To ensure all messages/requests from or for guests are passed/auctioned accurately and as quickly as possible.
• To ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
• To be able to operate the hotel switchboard and deal with all internal and external calls, according to SOP manual.
• Ensures the brand loyalty programme is promoted to guests.

Qualifications: What It Takes to Make the Stay: At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.