Assistant Night Front Desk Manager in London

Exceptional Hospitality Starts with You. Do you want to be a part of something unique? Hart Shoreditch Hotel London, Curio Collection by Hilton is a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Assistant Night Front Desk Manager. Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.

A WORLD OF REWARDS

• Salary: £30,160 per annum
• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Smart casual uniform provided
• Employee Meal Allowance
• Discounts on F&B outlets
• Recommend a Friend Scheme
• Company’s Pension with enhanced personal pension plan
• Trainings to get started and continue to grow and loads of opportunities to progress

Responsibilities

Here's what you'll do during a typical day: As an Assistant Night Front Desk Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Night Front Desk Manager is responsible for managing the first impressions of our Guests therefore, must perform the following tasks to the highest standards:

• Oversee Front Office operations during the night shift, ensuring exceptional guest service and smooth hotel operations.
• Act as the main point of contact for guests, including VIPs, resolving enquiries, complaints, and emergencies.
• Complete Night Audit duties and ensure compliance with financial, cash handling, and credit control procedures.
• Lead, coach, and develop the Front Office team through training, performance management, and regular feedback.
• Ensure compliance with health & safety, security, fire, and company policies through regular checks and audits.
• Manage staffing levels, rotas, and departmental costs to meet operational and budget requirements.
• Deputise for the Front Office Manager and Hotel Management team when required, taking responsibility for the hotel overnight.

Qualifications

What It Takes to Make the Stay: At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.