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- Tasks: Lead the front office team to create amazing guest experiences every day.
- Company: Join Hilton, recognized as the world's #2 best workplace for its inclusive and positive culture.
- Benefits: Enjoy free meals, wellness discounts, and a chance to travel at discounted rates.
- Why this job: Grow your career with exceptional training and make a real impact in hospitality.
- Qualifications: Experience in front office roles and strong communication skills are essential.
- Other info: 28 days holiday plus perks like a Guest Experience Day after probation.
The predicted salary is between 20475 - 30712 £ per year.
Front Office Supervisor / Duty Manager WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD’S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Yearly salary of £ 25594.40 Free and healthy meals when on duty Discounted Membership Rates to wellness facilities , featuring a pool, gym, sauna and steam room Team events and initiatives such as cinema visits or staff parties, team treats and wellness days Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program Peoples pension with employers contribution High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Guest Experience Day after successfully passing probation What will I be doing? As a Front Office Supervisor / Duty Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service What are we looking for? Front Office experience in the hotel, leisure, and/or retail sector Strong commercial/business awareness and demonstration of sales capabilities Calm, organized work ethic with the ability to prioritize and meet deadlines Excellent supervisory, inter-personal, and communication skills A passion for delivering exceptional levels of Guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A relevant supervisory/management certificate/diploma or degree EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company
Front Office Supervisor / Duty Manager employer: Hilton Hotels
Contact Detail:
Hilton Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor / Duty Manager
✨Tip Number 1
Familiarize yourself with the specific hotel brand's values and culture. Understanding what makes Hilton unique will help you align your answers during the interview and show that you're a great fit for their team.
✨Tip Number 2
Highlight your previous experience in front office operations or customer service roles. Be ready to share specific examples of how you've handled guest inquiries or complaints, as this will demonstrate your ability to excel in the role.
✨Tip Number 3
Prepare to discuss your sales capabilities and how you've successfully upsold products or services in past positions. This is crucial for maximizing revenue, which is a key responsibility of the Front Office Supervisor.
✨Tip Number 4
Show your passion for hospitality by sharing stories that reflect your commitment to exceptional guest service. This will resonate well with the interviewers and highlight your alignment with Hilton's mission.
We think you need these skills to ace Front Office Supervisor / Duty Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front Office Supervisor / Duty Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant front office experience, supervisory skills, and any sales capabilities. Use specific examples that demonstrate your ability to deliver exceptional guest service and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific experiences that showcase your organizational skills and ability to handle guest inquiries and complaints.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Hilton Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Strong Leadership Skills
As a Front Office Supervisor, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team, resolved conflicts, or motivated colleagues in the past.
✨Highlight Your Sales Experience
Since maximizing sales revenues is part of the role, be ready to talk about your experience with upselling and marketing programs. Share any specific achievements or strategies you've implemented that resulted in increased sales.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle guest complaints or inquiries. Think of scenarios from your past experiences where you successfully resolved issues and improved guest satisfaction.
