Overview
In this role you support Hilton’s development and retention agenda across Europe, Middle East & Africa, with a focus on Central & Eastern Europe. You lead governance and reporting processes to protect brand integrity and value in our trading portfolio, coordinating internal and external communications. You produce Development & Retention dashboards and insights to enable informed decision making, while ensuring data integrity and system integration. You work with cross-functional teams to streamline processes and drive timely project progress in a fast-paced, autonomous environment. This role offers the opportunity to influence how the region’s portfolio evolves through accurate reporting, P
Pay / Benefits
- Incredible travel perks — 110 discounted nights through Go Hilton program
- Paid parental leave
- Crisis concierge for practical and emotional support
- Mental health resources and Employee Assistance Program
- Hybrid work setup (#li-hybrid)
- Global award-winning workplace culture
Responsibilities
- Serve as primary contact for Retention activities and maintain records, documentation, and filing systems
- Prepare and produce Development & Retention dashboards, reports, and insights
- Consolidate Development deal summaries for internal approvals
- Collaborate with AD&C, Legal, Feasibility, Corporate Compliance, Brands, and other functions to progress projects and remove bottlenecks
- Provide administrative support to Retention Directors
- Identify process improvements to enhance reporting and efficiency across Retention
- Handle ad-hoc requests to support smooth operation of the Retention function
- Manage hotel-specific Retention activities (60%); systems management and training (15%); Development & Retention reporting (15%); cross-functional collaboration (5%); industry events (5%)
Key requirements
- BA/BS or equivalent with strong analytical skills; ability to present complex information to senior audiences
- Willingness to travel for industry events and internal meetings
- Solid understanding or passion for the hotel industry is advantageous
- Accuracy and attention to detail
- Excellent English communication
- Proactive, self-starting mindset
- Excel
- PowerPoint
- Word
Development Manager - Retention & Reporting, EMEA in Watford employer: Hilton Hotels Corporation
At Hilton London Tower Bridge, we pride ourselves on being an exceptional employer that values the growth and wellbeing of our team members. With a vibrant work culture that encourages professional development and offers extensive benefits such as discounted travel, mental health resources, and generous leave policies, we create an environment where hospitality professionals can thrive. Located conveniently next to London Bridge station, our hotel not only provides easy access to the city but also fosters a sense of community and support among our staff, making it an ideal place for those seeking a rewarding career in hospitality.
