Overview
In this role you will manage and grow a defined portfolio of Corporate, MICE and business development accounts to drive demand into UK&I hotels and boost Hilton’s share. You will collaborate with Account Managers, hotels and cross-functional teams to develop strategies, grow relationships and convert opportunities. You’ll lead multi-task account plans, support RFP activity and represent Hilton at events, delivering targets with a proactive, customer-focused approach. This role offers impact across a defined portfolio within a fast-paced hospitality business.
Responsibilities
- Manage a defined portfolio of corporate, MICE and business development accounts to grow demand and market share
- Develop and execute account plans in line with Hilton revenue priorities
- Support RFP activity and help convert group opportunities
- Coordinate with Sales Support, Hilton Direct and Project Desk to progress customer requirements
- Build strong relationships with key hotels and external contacts to understand needs and priorities
- Deliver regular updates on activity, opportunities, risks and outcomes
- Identify new business opportunities within existing accounts and agreed prospect accounts
- Maintain accurate Salesforce records and support performance reviews and planning
Key requirements
- Experience in a customer-facing, sales support, hotel, revenue-generating or account coordination role
- Proficient in Microsoft Office applications and comfortable using CRM or sales systems
- Fluency in spoken and written English
- Strong organisational and planning skills
- Proactive sales approach and appetite to develop account management capability
- Ability to work under pressure and manage multiple priorities
- Interest in sales, commercial performance and target-based working
- Flexibility to travel
- Ideally on-property hotel, reservations, sales support or corporate customer-facing experience
- Strong communication (written and presentations)
- Collaborative with cross-functional teams
- Ethical and discrete with sensitive information
- CRM systems experience
- Salesforce familiarity
- Microsoft Office proficiency
Account Executive, Area Sales Office UK&I in Watford employer: Hilton Hotels Corporation
At Hilton London Tower Bridge, we pride ourselves on being an exceptional employer that values the growth and wellbeing of our team members. With a vibrant work culture that encourages professional development and offers extensive benefits such as discounted travel, mental health resources, and generous leave policies, we create an environment where hospitality professionals can thrive. Located conveniently next to London Bridge station, our hotel not only provides easy access to the city but also fosters a sense of community and support among our staff, making it an ideal place for those seeking a rewarding career in hospitality.
